"40% One Star Reviews - Think Before You Buy"

If I could give no stars I would. No communication by email. Loads of us have been conned. I have had no service. Eventually figured out how to get to Customer Service without having a registered phone number to them as I don't have a mobile just a WiFi Dongle SIM. Despite assurances and being told that they had network coverage and were talking to both BT and EE (Not sure why?) I still have a dongle that is unusable. Will be severing ties asap. Please warn others if you can not to use this company. Almost 50% of the reviews are one star. The company needs to be reported to Trading Standards and unhappy customers consider a Class Action Law Suit.

"I'm feeling as I was scammed "

On 11.02.25 I have bought a 200gb data only for a sim card I bought previously. I could not use it at all and contacting support team and they told me that the SIM card I have do not support data plan. It should be informed when I got the plan. Anyway, I cancelled it and they said that would refund my £ 18 in my account to be used in another plan. So far nothing... sent lots of emails to the support team I did not receive any contact... few days ago I managed to contact them and they said that I should send an email. I told to the guy that I have tried numerous time w/o any feedback, but he guaranteed that they would answer in the same day, however so far no one contacted me.... tried to call today and the call is not connecting to support team...

I will continue trying...

Really frustrated as I believe I lost £ 18...

I'm not suggesting who should get a RWG or not, just sharing my experience with them...

"Contacted them about 3 months ago with…"

Contacted them about 3 months ago with a question about terms and conditions. No reply to my question but still got marketing emails in the meantime. Sure they have some good deals but when a simple question gets ignored it doesn't inspire confidence in future service. Got 10 sim cards from another provider instead.

"Update "

Another update, had to go with another phone company as getting nowhere with RWG. They don't answer calls/emails. I suppose I'll just have to take the hit, paid 12 subscription upfront.

"Had a problem re faulty card and…"

Had a problem re faulty card and porting, emails were not being answered to resolve so contacted Talk home mobile as I intended to switch to them. On chat Tom guided me through resolving this issue and now phone working again. So thanks to Tom/Talk and or RWG for finally sorting this

"Please dont order a sim the company is having major issues"

Like others have commented a sim ive had for only 1 month that worked fine with credit had been deactivated. Tried to contact multiple ways no reply. I think they may have gone bust and just not told anyone yet! Who knows.

"Knaves, or Fools?"

Currently, RWG have taken £11 off me (£1 for a new PAYG SIM, and £10 for a 'successful' top-up by voucher via 669), allowed me to spend £0.10 on a short call, shortly after which my SIM was de-activated ('not provisioned').

It's five days since I first emailed support, and have sent three further emails to try to progress matters, without resolution. Only had one response, suggesting I try restarting my phone! No shit, Sherlock!

My phone works fine with a different network operator's SIM.

The solution is simple; if they can't reactivate my SIM, they should send me another one, credited with my balance; I don't care if it's a different number.

Research online reveals I am not alone in this de-activation problem, and that support by email for other than routine issues is non-existent.

Are they trying to steal my money, or they just too incompetent to resolve the issue?

My advice: avoid like the plague!

"Emailed twice. Ignored twice."

Not particularly confidence-inspiring when customer service refuse to respond at all.

"Sim offline since Thursday "

My sim has been offline since Thursday. I've emailed, facebooked, filled in the support form 3 times now and called the useless support number more.times.than I can count. Most of the calls are simply hung up after a few minutes, if you do speak to someone they have no info or say it will be fixed soon.

"made a sim inactive and unusable that i…"

made my sim inactive and unusable unable to send receive calls or texts or anything, that i regularly use rely on without any contact and ignore all emails.