"When you order 10 days in advance you…"

When you order 10 days in advance you expect it to arrive - it didn't. They blame FedEx but I chased with 7 days to go and was assured - it clearly hadn't left the warehouse - after being late I chased again, was told they had reshipped next day - guess what it didn't arrive, that was a Friday so it won't arrive till Monday - cos it wasn't really next day...

I had guests in a holiday home with 5 rooms having no curtains...

I appreciate that things can go wrong with couriers, but to not then ensure that you rectify the situation speaks volumes. I see I am not the only one with exactly the same experience... ...it's a shame we should support small companies, but with this you kind of expect not to be fobbed off.

After the second failed delivery I received a note passing the buck to FedEx and quoting their terms and conditions at me. Not a great response to someone you had just made look an idiot in front of their paying guests.

"Poor customer service."

Poor customer service.

Made an order for two shelves and paid for 2-3 day delivery. After not receiving the item or getting any updates for 6 days I asked the customer service team if there was an issue to which they informed me there was an issue with the delivery company’s system. Given this had delayed my project I asked for a refund for the delivery or to cancel the order, to which I was refused both and was told I should have read their t&c’s which states I shouldn’t plan my projects before delivery of the items.

An hour later I received an update from the delivery company (who I’ve never had an issue with) to say they are expecting the item to be sent to them by the seller soon.

The shelves haven't arrived yet, but I won’t be using the company again based on their service.

"Sadly - no delivery "

Sadly, the delivery part of dealing with this company is not good. I Rang and agreed on the phone that a next-day delivery was possible; I paid £11.95 for this next-day service and would receive the order the next day. I was told by the carrier that it was out on a standard order and that it would be sometime next week. Not good enough, and agreeing Next and then taking £11.95 under false pretences.

"Not a great delivery service "

I ordered a 1m handrail 17/2/25 and paid £5.95 for a quoted 2-3 day delivery. Received an email saying the order had been processed on 18/2/25 thought this was going to be a great service but ..22/2/25 still hadn't arrived contacted the team to be told it will be with you next Tues or Wed. It still had not arrived had to contact them again it eventually arrived 27/02/25. The product is great & looks good but is let down by false delivery times. Be honest 10 days del is not 2-3 days.

"Amazing quality wavy edge shelf"

Amazing quality wavy edge shelf, far superior quality than expected! Thank you so much. Very smooth and crafted beautifully. Will recommend. I am using the extra deep shelf as a desk top which works perfectly.

"Amazing service and beautiful product"

Couldn’t say more good things about Pipedream Furniture… I ordered a bespoke 2.8m scaffold board shelf around 11am yesterday and by this 9am this morning it’s sitting proudly in my living room looking rather beautiful!

The communication was great throughout the ordering process and it was made immediately to my exact specs and shipped overnight. It was packaged up amazingly well to ensure it arrived in perfect condition.

Will definitely order items from this company again.. not the cheapest, but they’re bespoke, handmade products and that comes at a price.

"AVOID AVOID AVOID!"

AVOID AVOID AVOID!! If I could give this company no stars I would. The WORST company I have ever dealt with. Shipping 2-3 days, it’s now been 20!! Several calls and emails to Beth & Matt and they simply don’t care, make up lies and have horrendous customer service. At one point I was laughed at and told ‘well it’s not coming today so I wouldn’t wait in’ and I had an email stating it was coming that day which was the third date I was given. The staff are incompetent and this company should not be in business. If I were you go with another company and avoid this one like the plague!!!!! Also there are 2 trust pilot streams of reviews, read them, they all say the same as me. ABSOLUTELY SHOCKING

"Really bad customer service"

Really bad customer service. The website says 2 - 3 days delivery. Was explained to me on the phone that it will take longer because its custom length. No issue with this at all but the website is misleading and should not say 2 - 3 days if it will not take 2 - 3 days. Just pay more with a more established company and save yourself the hassle. The customer service assistant was shocking too, did not care and said 'I can't make it any quicker so what do you want me to do' and that they are a small business so do not have the capacity to automatically change the delivery time on the website when you select a custom length. Again this is all fine, in fact I am happy to support a small business but they need to do better. Hope they take this as constructive and do not get defensive like it seems they are doing with their responses to all these other bad reviews.

Disappointing to say the least but it is what it is. I had no energy to say anything so I just left it - Guess I just have to wait for it to arrive whenever it arrives.

"Clothes Rail, Product fine"

Product fine, but paid extra for next day delivery and product was delivered a day late. Customer services said because it was ordered after 4:00 pm next day meant day after tomorrow, so it was my fault. Website didn't mention any cut off times, so no refund for delivery was offered. Also couriers DX Express gave me a 2 hour time slot, then delivered 2 hours late to the wrong address (Luckily to someone I knew) .Shoddy service all round.

After reading reply, I was in at the time of delivery and no attempt was made to deliver to my address before leaving it with a neighbour, and on Pipedream website I selected "Next Day Delivery" on check out page, there was no mention of a cut off time there.

"Great products, really helpful."

Brilliant company.
Found their website on Google and loved their designs.
I had a few questions so dropped them an email, Matt was really helpful and answering everything in a timely manner, then arranged delivery on a specific day for me.
Great service, amazing products, highly recommend!!!