"Unresponsive Customer Service"

I ordered a NORM69 lamp, XL. Wonderful product.
When it arrived and we started to assemble it, we noticed that the lamp was faulty - the incorrect parts had been supplied. This is obviously not the fault of the Finnish Design Shop, but of the manufacturer.
I immediately contacted customer service of the Finnish Design Shop, and received an acknowledgement that my request had been received.
The product is useless without the correct parts. I would expect Finnish Design Shop to propose action to resolve the problem, but so far only silence.
To the Design Shop - please answer my request and propose a remedy.

"Palvelu 11/10, tuote 0/10"

Hei, ostin teiltä Norman Copenhagenin Norm 69 lampunvarjostimen hiljattain. Tuotekuvauksessa toki kerrotte, että tuote taitellaan kasaan osista, mutta olisi hyvä jos kertoisitte rehellisesti, että tuote on tehty halvasta kiina-muovista mikä herkästi murtuu taivutettaessa. Olen valtaosan elämästäni tehnyt käsillä töitä, mutta neljännen lamellin murruttua herkästä taivutuksesta painoin koko paskan roskiin. 84€ näin heppoisesta palapelistä on vain kuluttajan "kusetusta". Älkää myykö näitä tällaisenaan, vaan tarkentakaa, että toimivan lampunvarjostimen saa vain tuurilla, ei taidolla. Nyt saatte vain mainehaittaa itsellenne.

"Kaikki toimii!"

Edullinen hinta, laatutuote, ja nopea toimitus.

"Would not recommend shopping with…"

Would not recommend shopping with Finnish design. Ordered something and was not notified that there would be exorbitant duty charges to receive the package. Have tried and tried to return the package / return to sender. Sent several Emails notifying them of the charges I was expected to pay and requesting a return. Took ages to get a response and now I’m getting emails asking to review. My package has been sent back 2 weeks ago. Want a full refund. Thank you.

"Todella nopea toimitus"

Todella nopea toimitus

"Nopea toimitus"

Nopea toimitus, hyvää suomalaista laatua!😁🌹

"Hyvä"

Hyvä, laadukas valikoima, nopea ja luotettava toimitus, taattu laatu

"Laadukas, luotettava ja nopea"

Tähän putiikkiin voi aina luottaa ja toimitus nopeaa.

"Laatutuotteet ja erittäin nopea…"

Laatutuotteet ja erittäin nopea toimitus, hyvin pakattu tuote ehjänä perille!

"Disgraceful customer service"

I don't think I will ever order from FDS again. It has been over a month and I still haven't received my items. Not only that, but I have been given no information on when I might receive it. They can't even say where in the world it is! I understand that DHL went on strike but I had to figure that out myself - FDS did not contact me to warn me of potential delays. Also, I have not been offered any compensation for the wait, not even a discount code for a future purchase. I was so happy to have found a soda machine at such a good price, but now I have spent so much on bottled soda that I may as well have bought a more expensive one from a more reliable retailer.