"Himat was amazing at helping me with…"

Himat was amazing at helping me with finding my new car, process was so smooth and Himat was very helpful with helping me understand the new car which I am over the moon with - thank you :)

"Caution Advised: Pushy Sales and Hidden Terms in Our Car Purchase Experience"

I want to share my experience in hopes of helping others make an informed decision.

I arranged an appointment for a specific time, but was left waiting for 45 minutes before being seen—only when we got up to walk out the door did someone finally attend to me. The delay set the tone for an experience that left much to be desired.

The sales assistant who eventually helped us was very pushy. He insisted that we take a test drive in one of their showcase cars and then urged us to put a deposit down on a car we hadn’t even seen, promising it would be transferred from another dealership. His approach felt more like a hard sell than genuine customer service.

Furthermore, as we were about to pay for the deposit, they failed to provide us with the terms of the agreement. Instead of explaining the conditions or offering a clear contract, we were simply given a form indicating where to sign, leaving us without full knowledge of our obligations.

When we finally received the new car, it was nothing like the one we had test driven. The vehicle had a noticeable chip in the center of the windscreen and handled markedly differently from the test drive model. These discrepancies raised serious concerns about the dealership’s transparency and reliability.

Matters worsened when we attempted to back out of the deal. We were told that the deposit would not be refunded, despite another dealer's assurance that car dealers an obligation to return deposits if no unreasonable expenses have been incurred in preparing the vehicle for sale—a condition we clearly met.

While I acknowledge that many customers might have positive experiences at this dealership, our experience was far from satisfactory. I urge potential buyers to exercise caution, particularly when being asked to commit to deposits over unseen cars. I also hope the business takes these lessons to heart and improves their service for future customers.

"Exceptional customer service"

From the time I sat down to the moment of driving away, I felt like a valued customer. Martin was very courteous and knowledgeable when helping me find a car. He also helped with all of the paperwork when collecting my new car. Everyone in the showroom was very friendly and helpful.

"Ginelle was very warm and friendly"

Ginelle was very warm and friendly. She listened carefully to my desires and wishes for a new car. She was helpful but not pushy which was great.

"Poor returning customer service"

Poor returning customer service

"Great service and support from Luke"

Great service and support from Luke. Thanks so much

"Great service, great car!"

Always a good experience at Guildford Hyundai. Just purchased our third new Tuscon and each time guided by Nic who has a fantastic knowledge of everything Hyundai! His friendly professionalism is welcome and he makes the whole process easy and clearly explained, with a bit of humour thrown in. No pressurised selling.Thank you.

"Friendly and efficient."

Friendly and efficient.

"Excellent service from Harry"

Excellent service from Harry, highly recommended.

"Great service"

Josh was great looked at some cars for a potential in buying or even using it as company car. Gave me great details and would definitely recommend!