"Lizzy was so easy to speak with and…"

Lizzy was so easy to speak with and made my experience with sorting out the app so easy. I'm so impressed with your call today what a lovely surprise. Thankyou so much for the unexpected gift . It is very much appreciated. What a wonderful team so glad to be back x

"Video Conference (MS Teams)"

My video conference with Heather was excellent. She explained everything in great detail. At the end of the meeting I had all the information I needed. Great experience.

"From day one"

From day one, every single member of staff has been friendly, polite, supportive and incredibly knowledgeable. My stay in Burcot Hall Hospital was great. My Consultant Mr Daskalakis was fantastic. The ward staff were brilliant, the ward Sister Carol is wonderful and the atmosphere on the ward is so relaxing.
My follow up care has been superb, the bariatric nurses are again friendly, supportive and incredibly knowledgeable.
I have nothing negative to say about Healthier Weight. I do want to say thank you to you all, you're amazing

"Great follow up in first 2 weeks then…"

Great follow up in first 2 weeks then nothing, missed 1 call on bank holiday weekend that was 10 days ago, no call since
Surgeon and hospital were great

"Gallbladder removal "

I had my gallbladder removed on the 25th August at Burcott Hall hospital. This was arranged for me by my health co-ordinater Heather from the healthier weight group. She was lovely to speak to and put me at ease from the first point of contact. A date for the surgery was given to me immediately with a link containing my surgeons details.
After reading a few negative reviews I was a little nervous as to what to expect but I can now say that this is one of the best hospitals I have had treatment in. My surgeon Mr Daskalakis was very understanding and addressed all my concerns. The staff are phenomenal 👏 so supportive and caring. They went above and beyond and I can't thank them enough.
Many thanks to the healthier Weight group for making all the arrangements for me.
Many thanks
Tasina khan.

"I did a good choice choosing them"

My experience was a very good one thanks to the stuff they are all kind and helpful . The surgeon was a very good one that i was able to go back to my normal life 3 days after surgery without any pain

"Very helpful all the way through"

Very helpful all the way through, from initial starter conversation to date. The team are very caring and quick to respond. I'm glad I chose healthier weight. My surgery was at The London Independent Hospital with Mr John Loy and I'd chose him again too.

"Rollercoaster "

I couldn’t fault the hospital I had my surgery at. The staff there and the care was amazing.
I have found all but one of Healthier Weight’s staff friendly every time I have spoken to them.
I’ve had a few problems after my operation and to be honest at times felt horrendous. Healthier Weight did check in with during this time however it felt limited with what they could do or offer and I was often left to seek medical attention through 111 or my GP. This might be due to the distance between them and myself.
My biggest disappointment is my surgeon Mr Singhal. Pre op very friendly and chatty. Post op it felt like a conveyor belt. I could hear him saying the same thing to each patient before he came into my room to speak to me. One morning he came into my hospital room. Spoke two sentences and then walked out again. That was it. Didn’t ask me how I was, or how my night had been. This really upset me as I already felt rubbish.
Even with my problems post op he has never once reached out to me to check on me and I also don’t have a follow up with which I find unusual.
Healthier Weight staff also reached out to him when I was having problems.
He may be an excellent surgeon but he needs to improve on his bedside manner, people skills and communication.

"Reassuring staff"

Very friendly, helpful staff

"Amazing team who helped me when I…"

Amazing team who helped me when I needed them the most