"Outstanding customer care"

1. Greg carried out my eye test
and it was very good.

The service provided was very competent,
clear and concise.

Greg's knowledge of contact lens options was also excellent. Further, I liked that there was no sales pressure.

2. Alison took care of all my other needs
and the support provided was outstanding!

I received a warm welcome and initial chat
when I was first browsing through the glasses frames.

I then received a gentle invitation to have an eye test.

After I arrived for my eye test, I received clear and jargon free explanations re the pre test assessments.

I received advice regarding which glasses would work well to meet my needs.

Alison made numerous calls (to the buyers and other stores) trying to locate glasses frames that I may like.

Alison is extremely helpful, really goes the extra mile, has 27 years experience in the profession.

"Eye test went ok but lenses not correct"

Eye test went ok - waited a month for specs and when I picked up I told CSA that they don’t appear to be right in that I could see better with old specs. I had the usual ‘your eyes need to get used to new prescription’…if I could see words and letters when tested why can’t I now? Surely the effect should be immediate as per eye test?.
Obviously a commission based business model pushing extra thin lenses and hearing tests. So I will be returning to for the “we’ll see what we can do” as promised if I’m not happy after trying them.
Unfortunately the only one chance to make a good first impression mantra is at play here and alas failed and won’t be back for next eye test….back to vision express I go