"Amazing customer service"

Amazing customer service. High quality products. Great prices. Endless variety of brands and products. Highly recommended!!!!!!

"Fabulous proactive service "

I’ve ordered many times from Webs. This time, when packing my order they noticed the skeins were different dye lots. They contacted me to let me know, and helped cancel the order so I could pick something else. It was great proactive service!

"So happy to get my skeins"

So happy to get my skeins. Same dye lot even! So excited to finish my sweater!!

"Webs is a great yarn store"

Webs is a great yarn store. We see bad shipping but not their fault. Quality yarns are available if wanted and good staff.

"Disappointing Store"

Webs was acquired by Love Crafts a few years ago, and ever since then, they have disappointed me frequently. Customer service has ranged from very unhelpful to completely clueless lately. The icing on the cake happened a couple of weeks ago when they apparently decided to stop carrying a yarn staple, Malabrigo Arroyo. For a store that occupies the URL "yarn.com" not to carry such a basic, well-loved yarn is ridiculous. Worse yet is that customer service didn't know about this change when I asked why I couldn't find it on the site. Getting clear information from them is a challenge. In addition, the number of colorways of yarns that they do carry has been steadily decreasing.

"Great customer service"

Amazing service. I was looking to print a pattern I had received as a gift. It was not in my library. I explained the situation and the representative did not find it either. I was resigned to purchasing the pattern again. Shortly after speaking with the representative, I received an email from her with a copy of the PDF, which she had found after we had spoken. She certainly went beyond in getting this pattern for me. My experience with Customer Service at Webs is always the best. They always go beyond expectation to rectify any problem.

"The pattern clarification email was…"

The pattern clarification email was super clear and easy to understand.

"Professional, fast and helpful customer service"

Besides the unexceptional range of quality products and best value sales, my experience with the customer service was wonderful. Their reply was fast, helpful and kind. I am super satisfied

"A mistake quickly corrected"

In filling a recent order, Webs accidentally sent me a skein of the wrong yarn. I notified Customer Service, and received the right yarn three days later. It was the excellent service I expected from Webs.

"Imagine you write to a store asking…"

Imagine you write to a store asking about information they answer you within 24 hours and give you the answer you needed to find a pattern you were looking for. The point is they don’t have the pattern but they answered and told me where I could get it. I can’t remember any provider doing this in the long time. Of course, I will buy the yarn for them as I have many times over the years and I will look at Web first before I do anything else when it comes to knitting