"Problem solved!"

Had an issue with some yarn I ordered and not only did Liz listen to my complaint, she asked for details and then responded to my concern with compassion and offered a replacement skein for the trouble. Excellent customer service and excellent quality in yarn (a problem like the one I had is very, very rare). 10/10 shopping experience!

"They have a great selection of…"

They have a great selection of everything and helpful staff who assist with any questions! I will always be ordering from them!

"WEBS customer service"

The WEBS customer service team was very prompt and helpful in responding to my question about my eGift card purchase. They even sent me a downloadable gift certificate.

"The yarn smelled bad when I received…"

The yarn smelled bad when I received it. Not sure why, I contacted support. Their answer was nonjudgmental, kind, and thorough. They had several recommendations. I opted for the set it out to air and if no improvement, return it.
When I checked it just now, it was odorless. I'm glad. I like Regia sock yarn and my son selected that color specifically. Now to get out the right needles.....

"I love WEBS"

I love WEBS. They carry good variety of yarn and needles. They always respond promptly. I recently had a cable needle (less than a year old) that separated at the needle/cable junction. Within an hour of contacting them, they responded and had a replacement needle on its way.

"Pattern Help"

I purchased a pattern and even though I am an experienced knitter, could not understand it- the numbers did not add up . I wrote to WEBS and Liz emailed me and helped me understand it and was very very patient. I am so happy because now I can make this beautiful sweater!

"Happy repeat customer"

I have purchased several times from WEBS, and have always had a pleasant experience. Website does well to provide lots of details so you can yarn shop online with confidence. Customer service was helpful the one time I reached out to them, but many orders and have only needed customer support once. Happy to be a repeat customer.

"I LOVE Webs"

I LOVE Webs. From the selection of yarns & customer reviews to the help they provide in customer service. Their customer service is quick to respond, friendly, knowledgeable & helpful. Order turnaround time (shipping) has been surprisingly fast, too!!

"WEBS is my go-to for weaving yarns"

WEBS is my go-to for weaving yarns. The selection is great and the sales save me a lot of money. I've never had quality issues with their yarns. I use a lot of tencel and cotton and the range of colors of those yarns is wonderful. My experience of their customer service is that they really responsive and proactive.

"Great yarn selection, great prices, excellent customer service!"

Always check Webs for my weaving yarn as they have frequent sales and I love adding to my stash! They usually are very quick to process & ship but should there be a problem (out of stock for instance) their customer service is quick to inform & work with you to make suitable substitutes. I use mostly Tencel or cotton and they have wide range of colors.