"Emily made it good"

Emily made it good. Webs is easy to find patterns and yarn and pay. However, downloading patterns is bad. Emily does this for me. I am able to download patterns from LoveCrafts, but not Webs. Please correct this.

"Cancelling an order"

After placing an order with Webs, I decided I didn't want the yarn that I ordered, so I contacted Webs with my request to cancel, and, in no time at all, I received an e-mail from Webs and the cancellation was completed. I appreciate Web's courtesy in solving their customers' needs. I HIGHLY recommend Webs for your knitting and crocheting, etc. needs. EXCELLENT A+ 5*****

"i was very delighted to find the same …"

i was very delighted to find the same Sock pop yarn to finish my sock pattern. I was short since my pattern encompassed cables. Reasonable cost including shipping in comparison to Amazon. Customer service was efficient in taking care of my duplicate order. I look forward to ordering again for my knitting products in the future.

"I have been a Web's customer for years…"

I have been a Web's customer for years but there was a serious quality issue with my latest order, Web's customer service took care of it very quickly. Thank You Web's!

"Great prices and quick resolutions to…"

Great prices and quick resolutions to problems!

"Excellent customer service response"

Due to some internet issues, I ended up placing an order and payment twice. I sent an email to cancel the second order and payment and in no time I received notification that a refund was processed and the order cancelled.
Very swift and efficient response, great to deal with!

"You can tell a lot about a company by…"

You can tell a lot about a company by what they do when things go wrong. The website was working intermittently and I was having problems placing an order. Customer Service picked up the phone call immediately and Elizabeth kindly and efficiently addressed the problem-- order made, email confirmation sent, all fine.

"I have always found WEBS customer…"

I have always found WEBS customer service very agreeable and responsive. The store is amazing and full of great yarns and tools. Highly recommend a visit!

"Staff is extremely helpful and friendly…"

Staff is extremely helpful and friendly when I need assistance in person. Also, send timely emails to my questions with very helpful information. They are very honest in letting me know if they can/can't answer my questions with explanations, such as they have instruction books for adults only, none at this time for child beginning learners.

"Simply the kindest customer service"

Simply the kindest customer service! My package got lost in the mail and the team quickly made it right. Thank you!