"Avoid at all costs. "

Having retired from the Police as a Firearms Officer I decided to contact Phoenix with a view to embarking on a Close Protection Course.
I read the refund policy before hand and was satisfied that the 14 day cooling off period was ideal should I change my mind. I was contacted by Phoenix and spoken to by Raj. I decided to pay a deposit of £1000 to secure a place on the April 2025 course. I subsequently decided not to undertake the course and cancelled, this all being within the 14 days cooling off period. This was at the end of December 2024. It is now over 3 months later and despite numerous Emails and phone calls they have yet to issue a refund. I have been told to Email the payments department numerous times with the only response being a generic automated reply. No body actually ever responds to the Emails. I have also been given the excuse that I was due the refund at the end of January but the payments system changed so it never happened. I am extremely disappointed in the un-professional way this company conducts itself in terms of it's refund policy so cant imagine how professional or un-professional the training is they deliver. I would say read the reviews before hand and select a company with a better reputation.
It has got to the point now that I have had to refer to the small claims court to pursue the money owed.

"It was a great course all round"

It was a great course all round, learnt a lot throughout the course about everything easily enough and the practicals were good

"The Phoenix Close Protection Course"

The Phoenix Close Protection Course was great with real-world insights situations. The instructors provided the skills and confidence needed for a career in close protection. Highly recommended!!

"Refund - Poor Service "

I had to cancel my course. I was due a refund of over 2k but have still not received it. Every time I call to chase I get told to email, which I have multiple times but have still not received my refund. It was due over a week ago (having already waited 3 weeks) and I am still no clearer as to when I should expect it to be returned. They are good at sales but not good at returning money owed and they have no clear escalation process in place to help when things don't go correctly.

"Lives Up To The Hype"

I was recommended Phoenix and was informed about the high standards and reputation. In all honesty I was dubious before joining the course. But having committed I have no regrets whatsoever. They made it clear that their aim was to make sure we leave the course a different version of ourselves and I can attest to that. I learnt more than I thought I would, about close protection and about myself. Incredible instructors and a great experience.

"Very enjoyable course"

Very enjoyable course, giving the level 3 CP qualification. Would happily do longer. Recommended

"The extra care that is put in by the…"

The extra care that is put in by the instructors putting a personal touch to help individuals gain the confidence to do the job

"A very professionaly ran and…"

A very professionaly ran and informative course with amble opportunity to put into practice all the skills taught.

"Great course "

The instructors were great and made the course enjoyable whilst teaching and making it easier to understand.

"Absolutely do not pay the deposit…"

Absolutely do not pay the deposit unless you are willing to fully commit. I was persuaded to pay £300 to simply receive a brochure and told I had 14 days to think about committing. I acted on impulse and felt they would honour the agreement to refund me the disposit. I have had all my emails ignored. I have made several phone calls, each person saying they would personally assure I would be refunded. It has been over a month and nothing. I will likely never see the £300 again. Do not trust them.