"Account creation problems…"

Can't seem to get all the way through the new customer, create an account, login?

"This has got to be one of the worse…"

This has got to be one of the worse companies that i have ever had to deal with. I was supposed to have a cooker delivered on 26 March 2020 i paid my first weeks payment with the added insurance payment. But the U.K. went in to lockdown. Now i expected the cooker wouldn’t be able to get delivered until a later date. But it would if been nice for bright house to get in touch via letter or email explaining this and saying sorry. After a few weeks i thought i might of got a new delivery date 12 weeks later i’ve still not recieved the cooker.
But instead of saying sorry i have daily phone calls from bright house staff saying that i am behind with payments.
And every time i explain i am going to pay for goods i have not recieved and i get told i am contractually obligated to make weekly repayments from the agreementbstart date as outlined at the point of sale. But the start date should of been on the 26 March the date i was promised i would get my cooker delivered. I have wrote 2 letters of complaint and the replies have said the same i should be making repayments for WHAT goods they have not delivered yet and goods that they still havnt not been able to give me a delivery date 12 weeks i’ve been waiting.
That’s how long i’ve had to go without a cooker to use and i’m a classed as a vulnerable person because i am disabled and house bound. Bright house are making me to be some kind of criminal and keep telling me my credit rating will be at risk if i don’t keep up with payment.
But i refuse to pay for goods that i not had yet. But that still does not stop the daily phone calls the texts send a few times a week the emails they keep sending me about payment and the letters. Funny that they can them all to me now but i didn’t get anything to say my cooker couldn’t get delivered on 25 March. So i have now told them i just want to cancel my agreement with them now seeing i’ve not had my goods after waiting 12 weeks. So the woman who i spoke to agreed that i could cancel. Great i thought until i got a phone call again asking for a payment. I have never dealt with such bad customer service most of the staff are rude and don’t have a clue about how to deal with customer. I feel like i’m banging my head on a brick wall. I will be taking legal advice now about my treatment and i will not be making any payment and i was told that from martin lewis site. But i can now understand why this company has gone bust. But they have not heard the last from me i’ve gone from being stressed and upset to being angry that they can treat customers this way

"We’ve had our account for a few years…"

We’ve had our account for a few years now, easy to keep up to date with and a great option to have

"Wouldn't even dignify them with one…"

Wouldn't even dignify them with one star to be honest after the way my partner was treated and hounded for money which she didn't owe; also due to the kids being off due to Covid hence using more consumables to be told 'your on benefits its not going to affect you" well hope liquidation rids us of your legalised thuggery

"Put my 60" inch tv in for repair 4…"

Put my 60" inch tv in for repair 4 weeks ago. Was offered a loan tv straight away. I have had the loan tv delivered and keep phoning and they say the same thing. It's the delivery team that deals with it and they will send an email to them and they would phone me back when they got a response. I have had no phone calls back from them.

"Disappointed UPDATED"

On the 4th May I put a claim in for a TV to be repaired, next day received a call from Brighthouse to discuss the claim. The claim was accepted and was advised there was a "slight" delay on collection but I would get a call within a few days with a collection date. 2 weeks later and have received no call so I phoned them and was told that they aren't collecting 55" TVs currently and it would be a another week before they start collecting them and that I should've been advised this when I put the claim in.
So now I have 1 tv between 2 adults and 3 children during a Lockdown, thanks Brighthouse.
I have been a customer for approx 7 years and have always spoke highly of how good I've been treated at the Pontypool branch and this is only the 2nd time I've claimed and am very disappointed with Brighthouse.

UPDATE
Almost a week after my last call still no call back and no reply on here

UPDATE 1/6
So I've rung them and now been told that they're still not collecting 55" even though I was told they would be starting last week and the best thing to do is ring everyday for an update.

UPDATE 3/6
Rung again as advised, to be told that I shouldn't be ringing as they'll phone be so explained what I was advised, the lady kept saying "but we wouldn't say that" I tried explaining that's what I was advised.
I again asked if there wasn't any updates and she said "you haven't had a phone call so obviously no updates"
So still no indication of when my TV will be collected but I am expected to pay for it and we are still trying to use 1 TV between 5 of us!

UPDATE 4/6
So out of the blue last night received a text to say my TV would be collected today.
Just received a call from my old landlord to say that Brighthouse are at my old house to pick up the TV, I moved from that house 3 months ago and updated my address with Brighthouse.
Phoned them and confirmed that my address is correct and my old address is no longer on my account so there's definitely no way they would've gone to the old house.
After waiting on hold BIG SHOCK
the delivery department has my old address even though definitely no way that could've happened.
Back to the waiting game!!

UPDATE 8/6
Collected this morning hopefully not long to get it back

UPDATE 17/6
Just phoned to get an update on the repair of my TV, its either still being repaired or due to be repaired the guy wasn't sure!
All he could advise was to ring next Monday to get an update!!
SERIOUSLY BRIGHTHOUSE WHAT ARE YOU DOING TO YOUR LOYAL CUSTOMERS!!

UPDATE 22/6
So as advised by Brighthouse I rung up the Repairs department to get an update on my TV repair, waited almost an hour on hold to be told there's no updates and they'll get somebody to phone me back with a time frame so once still no clue when I'll get my TV back.
Almost 2 months this has taken!!!

UPDATED 23/6
Just received an email in response to a complaint email sent 6 days ago, the person replying has told my TV is currently on its way to the location to be fixed YET when I phone they've said its there waiting for parts to be REPAIRED so someone is lying to me.
Just phoned them and the last update this morning was "it is in transit ready to be repaired and ring back Friday"
RIDICULOUS

26/6 UPDATE
So I ring back and all I get front he staff member was "I can't see any notes but there must but it's been 4 days why wouldn't there be notes, I'll escalate it again for you and you'll have a phonecall within 72 hours"
Which has been said several times with no phonecall.
I don't even know what to say anymore Brighthouse you have failed customers that were loyal to you
I rung back as I needed a better response, this time I was told its in the warehouse ready to be delivered but they cant say when but will probably be in the next 7 days but not sure.

8/7 UPDATE
Delivered back to me yesterday.
Ironic thing is when I did my claim they said collection would be delayed because of the size of the TV it needed 2 people to carry but when it was delivered 1 guy carried on his own with 1 hand and resting it on the side of his head SO WHY DID I WAIT OVER A MONTH FOR COLLECTION????????

"They sent me the wrong laptop charger TWICE"

Two weeks ago I sent off my laptop as it was being too loud and overheating - after a weak of waiting it arrived. They gave me the INCORRECT charger and replaced one that was still working, I called and told them - it took a week to receive a plug (not the charger). This is the second time I have had to call just to get the correct laptop charger. The number of cockups they have made is unacceptable and has impacted my education as I am completing my course from home.

"Not happy I bought a hisense TV 65ince…"

Not happy I bought a hisense TV 65ince 2 year ago and wasn't told by the company that I could apply for a 10 year warranty free. I have been a customer for may years and feel I have taking the crap out of

"Disgusting Behaviour by the Members of Staff"

It's disgusting that a company will treat a customer with no respect. I have contacted brighthouse for the past 4 weeks and I have spoken to atleast 20 members of their staff and nothing has been resolved. I have been told so many lies and transferred to different people. My washing machine broke and I called them up to get the problem fixed. No one has contacted me to let me know what the next step is but I'm expected to pay for the product/cover insurance. I have had to spend money to take my clothes to the laundrette. I still have clothes in the washing machine because the door won't open and my clothes are going to be destroyed by the time they decide when they will send someone. I have asked the company to cancel my contract because I'm not paying for something I'm not using. I understand the company has gone into administration but it shouldn't be the reason to treat your customers poorly.

"Absolute scammers"

Absolute scammers