"Avoid them!!!!"

Avoid them!!!!
Now after 4 months of struggle with them, they finally cancel my tv but unfortunately they don’t give us any money back as BrightHouse go to administration and they don’t accept any refund!!!
If they collect anything from you don’t pay them !! You will don’t get any money back plus your item!!

"Treat us like cash cows"

They keep replying to their customers saying that the customer is in a legally binding contract. The contract is for goods and services they provide for the weekly payments made. They have not provided a service that they sold to us. I have an appliance that has been broken since March 2020. I asked them to collect it now as no attempt has been made to repair it. I also stated I would no longer pay for the appliance as it isn’t functioning. They accepted that. Today I’ve waited in all day for it to be collected. Guess what ?? No show. I have been paying for BrightCare but that is a service that has not been provided. So please BH don’t keep telling people that we are legally bound by a contract. May I remind BH so the hell are you.

"What the hell is going on?"

What the hell is going on?

I am not a brighthouse customer, I never will be.

I simply dislike catalogue or weekly payments, so I have never set foot in any brighthouse store, nor will I.

But!

for roughly three years I have been getting text messages from them about late payments for someone called Catherine.

That's not my name, and furthermore I know no one of that name.

I have repeatedly called Brighthouse, repeatedly asking what is going on, all I get is a confused salesperson confirming that my name and address is not on their system and further more, neither is my blasted phone number.

I repeatedly ask for an investigation, which I repeatedly get told that there is one going on and I will be told what's going on.

So, in short, sod you Brighthouse, because of your repeated incompetence, I'm now changing my phone number.

"My daughters Apple laptop broke"

My daughters Apple laptop broke - I have insurance with them and they are going to replace it —-in March I reported this - five attempts to send a courier to pick it up as they had told him something was being delivered not collected -finally it got send in May and they have had it ever since and it’s now September - my daughters gone all summer without a laptop and is doing her final year of gcseS this year - I have telephoned 58 times even put in a formal complaint- they have gone over the timescale to reply so I am currently on hold for 45 minutes and I am going to my solicitor this afternoon I’m taking them to court I am not paying for something that I don’t have - that’s theft and I Am sick of listening to their lies- I will also be contacting the administrators via my solicitor enough is enough

"Reported my washer/dryer was broken 5…"

Reported my washer/dryer was broken 5 weeks ago, the washer/dryer is less than 6 months old. They sent an engineer out within a week and he said he'd order the part, fair play. Now still 5 weeks i haven't heard anything off them. Absolutely nothing. Now we have a 1 year old which goes through clothes like that plane went through those towers and I work 40 hours a week myself which obviously requires clothing daily. I have explained this to them and yet the answer is "we can't do anything until the part arrives", now baring in mind i can order clothes from half way around the world and it be here within 3 days, this is abit of a joke. Given we pay a fair bit of money per month for this youd thought we have abit more respect given to us.
Disgusting company.

"They need investigating"

This is what I have just sent to them
For weeks now I have been asking you to collect this watch in the meantime I am still paying for it because if I don’t I will get a black mark against me I am now sick of paying for it and you now owe me weeks of money back and the watch is sat on the side waiting for collection please can you refund me the weeks of money and collect it or I will be seaking legal action

"25th of june I've reported issue with…"

25th of june I've reported issue with waching machine. Nearly 2 month later and still not fixed and they cant give me dates when it will be fixed. TV couldn't be repair so waiting for a replacement cant gave dates either. Defienetly worse customer service ever

"My 65 inch hisense tv screen broke and…"

My 65 inch hisense tv screen broke and the took it beginning of june. I still havnt got it back. Not heard a thing off them. I ring each week and half of the staff are rude. They dont care. Im still paying 11 pound a week for a tv they said they cant fix and i have to wait for a new one. So i asked when am i getting my new one. They just said they dont know. So im sat here waiting still. Its a disgrace. i might stop my payments.

Update: September 1st. Still no tv. I have asked to freeze payments for two weeks and they said ok. Then I got woke Up early Saturday with phone calls and texts saying I’m in arrears. No I’m not I’m upto date with my payments. Muppets. So still no tv

"Read post before going to them"

I would have given this company 0 stars but could not.
They collected my TV in February 2020 and 6 months later I can not get it replaced or repaired, I complained to the complaint's department and received a letter admitting fault and promised it was sorted out, I am still waiting for a replacement TV and I have stopped making payments on it after months of trying to get a new one as promised, I have sent well over 20 emails and phone calls to no effect.i have paid over£1000.00 on the TV and in 15 years never missed a payment. Now they just keep calling me asking for payment, but wilts I was paying and trying to get this sorted not a single call back, despite promises of call back never happened.
Leave it alone I am now taking them to court to get my money back and I have informed them of the course I am taking.
DO NOT USE THEM GO TO PERFECT HOMES BRILLIANT SERVICE AND GREAT CONTACT WITH THERE CUSTOMERS.

"hisense 55 inch tv broken still chase…"

hisense 55 inch tv broken still chase me up for payments on other items including the tv which i have not recieved a new one which is part of there terms to there side of agreements they are still looking in too a replacement still nothing since the 15 th july 2020 this is absolute disgrace. they can go take a running jump no payments will be made till new tv comes too me am gonna include a reference number from invoice when tv was uplifted 7232161657650