"we pay insurance for washing drying…"

we pay insurance for washing drying machine, take 7 mouth to tell as the can't doing anything because the don't have any on stock, so I'm not understanding for what we pay insurance, and the communication.

"I've been with this company since it…"

I've been with this company since it was crazy Georgies so I got a telly off them last February but stopped working and they told me my cover run out so want fix it but still making me pay for a none working telly but all my other things I've had was covered right up until I've paid up

"Went into look for a sofa and to see…"

Went into look for a sofa and to see arrangements for payment plans. Helpful staff but didn't have what I wanted unfortunately

"Bunch of muppets"

Bunch of muppets. All you do is fob ppl of only time your bothered is wen you o money to them constant harassment took five months to replace my washer. Nothink but criminals brighthouse think they are above the law

"Brighthouse is very unreliable they…"

Brighthouse is very unreliable they don't give you help whatsoever. When you need help they talk crap to you. I highly recommend to buy from somewhere else. The staff are very rude always talking over you which is very disrespectful. These stores need to be shut down all they give you is misery stress n make you feel unwell. They don't care about people who has mental health issues. Which they should. It's the worst store I've known to treated you like rubbish. They think they are excellent when they aren't paying for something which your not entitled to is very annoying. People never trust brighthouse they are very disrespectful rude n horrible. Never going again!!!

"Absolutely ridiculous"

Still paying for a washer despite brighthoise going bust. The engineer was rude, cocky and wasn't interested in the repair. We've had a few issues with strange noises, loads not spinning, foul smells and an error code E03. He said it was working perfectly at the time of visit. I had recorded some of the strange noises and he wasn't even interested to listen to them as he had to hear the noise for himself. Didn't show ID, wore a mask that didn't fully cover his nose and was abrupt, rude and inconsistent. Absolutely ridiculous service. I should stop paying for the product. They just don't care at all.

"Worst experience ever"

I went to the store in March to buy an American fridge the guy guy printed me the wrong contract and without noticing i sign it.After a week of waiting for the fridge they delivered me the one that was on the wrong contract.I went to them the same guy printed me the right contract for the American fridge but they never come to change it because the Covid hit and they shut from March until now(and i hope they will close down this rubbish).After a week they charged me double(for both fridges because the guy didn't cancel it he added the American as well.I kept calling them from march till December but no answer.On January i have raised a complaint and they said it will be 28 days until will be solved but here we are at the end of march(one year since i Bought the fridge).I put my account on hold until they will deal with my complaint because the value of the fridge was 585 and in my bank account it shows me all the transaction total for them is 657 and when i call them they ask me to pay more and more saying that i need to bring my account up to date.Beside this i refused the insurance for the fridge(they say i sign for it but on my copy i don't have the signature)and they told me that some of the money are going for the insurance.And now i keep receiving calls and messages to may more and i request a call from the manager who never called.What a piece of s..t is this company i start to feel very angry when i have to call them to see if they dealt with my complaint. I don't regret nothing in this life but the moment i went in that store.

"I’ve got washer/dryer and after 12…"

I’ve got washer/dryer and after 12 months the dryer doesn’t work and the washer doesn’t isn’t draining properly !! I pay for insurance but told they doesn’t cover it and they can’t do anything!! So what have I been paying for and why does a washer not work after 12 months absolute joke of a company !!!

"Load of rubbish avoid"

Brighthouse what a rubbish company wish I never bothered with them got a tv and it was broken out of box so after months without one thy sent me a second hand one again broken so same thing months of ringing them I got another sent out came in water damage box that’s been used before tv second hand and still broken drive said they picked it up from a store that shut down been waiting for a manager to ring me over 18 months still nothing still have tv in box in front room I can see why thy gone under

"WHY is Brighthouse still trading as…"

WHY is Brighthouse still trading as Brighthouse if they are in AS they say In Administration. Also, I had a fault with my Freezer. They refused to repair it as they reckon I didn't have service cover YET ALL my other products had service cover. It is in my thoughts they removed it to prevent them from paying for someone to call out.