"smooth and efficient process"

Process pretty smooth. Most importantly, personal interlocutor, so you can address and assess any issue. Answers and concerns are straightforward which makes the dialogue very efficient.

"Joy-Ann was very helpful and patient"

Joy-Ann was very helpful and patient, and service-oriented.

"Great customer service and online…"

Great customer service and online platform

"Chante was great but overall process too slow"

Chante from support was great and without her the entity would not have been able to make an important investment. She gets 5 stars

However compliance is way too slow for this day and age. To review a single document and to take 7 working days is absolutely not up to par. To review an investment memorandum, take an investment decision and to review and execute the subscription document plus to make the actual wire transfer (which was complicated and Chante's help was crucial) took overall way less time than compliance took to review a single document.

Please improve the handling speed for wire transfers both incoming as well as outgoing as that's where EPB perfoms below industry standards.

"Kamisha was very helpful in an urgent…"

Kamisha was very helpful in an urgent situation. Obviously the system still has some glitches but she managed to get it sorted out

"The ultimate bank account"

The ultimate bank account

I was extremely happy to find a full reserve bank that is not a part of the new bank bail in laws spreading across the western world.

With some amazing features for opening various international currency accounts, online trading and precious metal investments to name a few. I'm excited to be an account holder with EPC.

Mart van der Leer and his colleagues at EPC guided me through the process of setting up the account with all the help and documentation needed. Once the account was active Mart also spent over half an hour showing me the online banking interface and all the features available.

Thanks to Mart and Reisa Daly-Mapp for your help setting up my account which I'm very excited to start using and will be recommending EPC to anyone who understands the importance of banking with peace of mind and security.

"Por mi actividad empresarial trabajo…"

Por mi actividad empresarial trabajo con varios bancos desde hace varios años y puedo decir con propiedad que este es EL PEOR banco con el que he trabajado.
No tienes asistencia personalizada, tus consultas caen en una bandeja de entrada donde lo atiende uno de los tantos empleados de soporte y cuando es un tema que viene pendiente de varios días ni se molestan en leer los antecedentes del caso tratado.
Son LENTOS para todo, ya sea para giros salientes como entrantes, como mucha suerte lleva una semana cada transacción.
Uno de los tantos casos de mi desconformidad es el caso de una transferencia de una suma importante la cual necesitaban justificativo y a pesar de haberles enviado facturas de la constancia del dinero, aun asi lo bloquean y te piden 3 o 4 veces lo mismo. Debes explicar y fundamentar 5 o 6 veces cada movimiento...repetir lo mismo, actúan como infradotados.
Y el día que quieran cerrar la cuenta ....les deseo suerte para poder retirar el saldo.
Ojalá mi comentario sirva para que otros no pasen todos los inconvenientes que este banco me ha causado.

"costumer service"

On of the best costumer service what I ever met, thank you.

"Very prompt and helpful."

Very prompt and helpful.

"Nothing to complain about this bank"

Nothing to complain about this bank, always had a great service and great support.