"Exceptional Support"

Patient, competent, reliable and very friendly Support.
I also liked the setup procedure and reminder for the Support-Phone call!
So i am afraid i so not have any suggestions for improvements.

"Excellent support"

Excellent support! Easy communication, very professional and supportive staff, straight forward account opening process, easy to use and uncluttered Online platform-Homepage.
Absolute recommendation!

"Excellent - fast customer service!"

I sent in an email with my query, and within (less then) 5 minutes somebody was on a call with me to help me out!

"Banking at its Best"

I would like to say that the account opening process was a breeze, the response to all my queries and doubts were addressed promptly, a special thanks to Dan Brezinski who was very clear from the word go and was prompt and helpful, I had some issues (of my own doing) after the account was opened and all I had to do was call the bank and they sorted it out instantly. I am looking forward to have a long and endearing relationship with the bank and its people.

"Everything its OK"

Everything its OK, Dan was really clear for show me all about the new account. Really easy to understand everything and clearly communication. Thanks!

"Excellent indeed"

Excellent indeed

"Perfect Service"

Perfect Service, best support I had with a bank in a long time

"we opened a new account and Joy-Ann…"

we opened a new account and Joy-Ann very patiently guided us to log in for the first time.
she also helped us in making our first deposit.
she is very efficient and nice to work with.
hope EPB will prove to be great banking experience in future.

"Very nice"

Very nice support - fast and capable!

"HORRIBLE EXPERIENCE!!!"

Unprofessional, Irrational, Disrespectful, although some of the support staff was nice they were not knowledgeable.
My business was very badly affected, damaged to the point of almost closing it. They did not allow me to use the funds from my sales or to make payments to my suppliers, claiming their correspondent bank internal policies and asking why I am making payments online.
This is the most stupid and crazy question and reason to block my money. They do not allow me to close the bank accounts keeping amounts locked while telling me that the locked amount in unblocked.
Too many bad reviews here from people with almost same issues. A bank to run away from it.