"Dreadful!!"

Dreadful!!! Still waiting to get my money back.

"MCVPR accepting EPB clients"

I am one of the many customers with funds stuck in EPB. Here a law firm in Puerto Rico accepting EPB clients: Mcvpr

"No sign of getting my money back."

No sign of getting my money back.

Several zooms with this micky mouse set up with loads of false hope.... and still nothing.
They continue to promise certain dates of when you can expect your money to be available, however you are let down every single time.

Do not trust these clowns.

"There is no reply / reaction from …"

There is no reply / reaction from info@europacbank . com at any quetion you may have.

"Lack of customer engagement / poor commuication"

UPDATE:
There has been no improvement in the communication from Qenta. More confusion than clarity.

This review is really aimed at the lack of 2way communication experienced relating to the changes and transitioning to Qenta. Despite the undertaking to provide FAQ on 16 Sept and follow up requests for such, nothing has transpired. This is not the type of behavior one expects from a professional organization.

"What is going on in there..."

Update no.2:
The bank recently posted an update on the situation and it seems the wires are still blocked. At current moment some of my wires have "sent" status. They where deducted from my account, in history it states they have been fulfilled but its allready 10th day since this was done and I havent received any funds ( few wires to few different banks ). So now, I got no idea where is the money? EPB could You help me with this issue? I wrote to You with this on info@ with mail title "[URGENT] Wires deducted from account but not being received"

Update:
The bank recently posted an update on the situation and the explanation seems very reasonable. They eased at least my mind about it. Especially that they will also discloe the financial institution that will be taking over the clients.

I decided, that due to fact that even in worst of its time the bank is still trying to makes things right, that this deserves a bit of a raise in rating so Im changing my stars to 3.

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The bank is in proccess of liquidation. In recent annoucement the bank informed the clients that they can withdraw their funds from their accounts and gave 30 days limit for that. In other case they stated the funds will be migrated to unknown entity.

The worrying fact is clients got no idea who will take over their funds as bank is not revealing the information, nor answering its internal messaging system to answer any of occuring questions recently.

Whats more worrying is the fact that it seems bank is lengthening the proccess of approving outgoing wires for clients ( for me its 4 full days allready ) that want to get their funds out for some unknow reason and that raises questions. Why are they doing so and if the money is actually safe?

Been the client of the bank for many years. Had no bigger issues with them, except for maybe long waiting time for day to day things and excessivly extended KYC procedures but thats about it.

Now, Im really getting worried about my funds.

"As a customer since 2020..."

As a customer since 2020, I was very concerned about the bank's recent suspension, but their team has answered all my questions with the best of their ability. After all, OCIF's order came with any prior notices, so the bank didn't have much room (and time) to react other than complied completely with OCIF's order. Hopefully, this debacle will be resolved asap so I can get my money back.

"Money lost?"

An hearing was help in 14th July, quick update on 16th July, since that no update anymore. In the meantime, one of my clients transferred 12 000 euros to me, I don't see this money in my account, nobody replies to me... not sure what their plan is...

"Thorough onboarding process with…"

Thorough onboarding process with competent persons along the way.

"Very professional highly recommend them!"

This bank is excellent so far they are professional, attentive and always get back to you in good time! Very impressed with the way they operate would definitely recommend them to anyone else looking for banking services.