"high privacy breach invovlment and strange behaviour"

i have been client for 4 years (2017 so far) . fater they complusory close the account off for not clear reasons, i still waiting the balance wire to be settled in my new account after more then 21 days

"Deonica provided perfect and…"

Deonica provided perfect and professional service.

"Very good service"

Very good service. Polite and professional onboarding

"OPENING BUSINESS ACCOUNT PROCCESS"

It was a relatively easy proccess, with normal and quite acceptable requirements, fulfilled in proper time line.

"Customer Service"

Great service and very Professional. Thank you

"Excellent assistance and guidance"

The assistance and guidance provided by John were a sign of high level of professionalism. I was totally satisfied and am 100% sure that the bank will support me 24/7 in the future.

"Appalling treatment"

I get appalling treatment.
I used to have a business account with EPB. I closed that business and opened another with a similar name and asked to get the account renamed. They wouldn't do it, so I had to close it and apply for a new account, which was rejected by compliance. My business is in Treasury Management systems consulting, and perfectly legitimate, by the way.
So, I opened a business account elsewhere.
I received a first payment into that new account and paid part of it, €8,000, to my EPB personal account on the 27th July.
EPB decided to reject the payment, which was pretty poor behaviour in the first place, knowing that I have been a customer for over 7 years, but worse than that the money has now disappeared. It is not with EPB and it is not back in the company account. This is 18 days later.
I actually had to pay them to get a copy of the SWIFT rejection message for my bank, but EPB's intermediary is not my new bank's, and it is not their responsibility anyway.
I have opened a new Case in the EPB Support Center, but my guess is that I still have a wait before seeing my own money again.
I have been a client of EPB since January 2014, and they used to be OK. There were problems, but they got resolved. Now, though, I couldn't possibly recommend them. They have caused me so much pain, cost and hassle. Every single thing goes through a clearly too small compliance department, and takes ages. Payments, incoming and outgoing are always a pain, and the constants greed for paperwork is tiring.
I guess it is due to the investigation by the IRS and others that compliance is being ultra-careful, but seriously, that shouldn't mandate the kind of cavalier treatment I have suffered.

-- Edited to add
Trustpilot want me to provide proof of our relationship. Since you are a bank, and I am a customer pretty much any of that is not acceptable to me. I could send them the SWIFT MT202 with reference FT21210S1R8V, but I don't want to.
Seriously, see how many incoming payments of €8,000 you rejected in the last month or so. Most likely, that one is me.

"Dreadful experience trying to open an…"

Dreadful experience trying to open an account, excuses ranging from staff shortages, to covid to new employees not trained. Multiple requests for documents that dont exist, measuring the entity against a brokerage website rather than the correct government information!
Very unprofessional and total waste of time and consultants fees to establish account.

"Euro Pacific Bank Review"

Everything was handled correctly and been set up as I wish.

Many thanks for Mart for all his efforts

"Great experience!"

Very thorough process but friendly and helpful staff. Was a great experience opening a bank account with EPB!