"Audrey was a massive help"

Audrey was a massive help, found them to be very professional, with prompt response times and now my account is open

"Excellent!"

Excellent! Thanks for all personnel during my account opening process.

"Very good support"

Very nice people who helped me to get me through the onbording process.

"They are the best"

I really appreciate all the support provided over these days to open my account, your help has been the best. I congratulate the customer service area that they have as a company and especially Audrey Juste for her patience and wonderful explanation of all the steps to be carried out. I am more than happy with the help provided.

"Process was very smooth and was…"

Process was very smooth and was constantly updated on progress. Very professional

"It was a long process opening the…"

It was a long process opening the account but we always had the best assistance of Rachel. Thank you so much for your support !!!

"Euro Pacific Bank closed my account…"

Euro Pacific Bank closed my account without warning or communication well over a year ago. I found out it was closed only after enquiring about their bank card. I have been a client for 7 years. They say they sent an internal message to my account, but that the system failed to send an email informing me I had an internal message. Twice. There’s no way to check if their is an internal message, as they have locked me out of access to my account. They informed me my account was “closed under liquidation.” Which appears to be jargon for “we have your funds, and we’re keeping them.”

Now, normally if a functioning bank closes your account, they send you your funds. Not EPB. No. They require you to re-open your account, in order to close your account. Even though they have already closed it. So the paperwork begins.

While they state in their communications that email is not secure, and they are not responsible for any damages or loss of data as a result of communications over email with them, they nevertheless require you provide them with highly confidential personal information via email. Tax numbers, social security numbers, etc. There have been concerns raised by journalists over their handling of client data.

Despite major concerns over theft of personal data, I spent over three months trying to regain access to my account and funds. In every instance, when I submitted the data they requested, they came back with escalated demands for further personal information to regain access to my account. They respond slowly, as long as a week may pass. When they rejected a document that was clearly accurate and filled out properly, requesting I submit to them a copy over email for their approval, a tax form, with highly confidential personal information, I began to feel they would just continue to reject or request more of whatever I submitted. I then simply requested they release my funds, which they refused to do unless I followed their processes. In three months, I couldn’t satisfy them. I doubt anything I submitted would finally get me access to my funds.

At this point, I will follow up with them legally, and make clear to any and anyone how this is not anyone you want a relationship with. I believe my funds are possibly gone. They continue to charge me account maintenance fees on accounts they have locked me out of for well over a year, perhaps longer, I have no way to check. I believe this bank, and I use this term loosely, cannot be trusted, and is possibly failing. Highest possible warning advised!

"Muy buena atención"

Muy buena atención. Proceso amplio y riguroso de compliance.

"Safe and professional account opening and document handling"

From beginning on, a friendly and professional opening service for my new account. Safe - all documents really checked and clear advice what they need.

"Difficult to get quick replies"

Unfortunately it is very difficult to get quick replies to questions sent by e-mail. It may take several day to get a reply :-(