"Do not sign up as a childminder with Tiney"

I was formerly a childminder with Tiney. They are great whole you pay your joining fee and get set up but that's where the support ends. It takes days, sometimes weeks to get a response when you need support woth anything. The invoices are wrong 90% of the time and you have to chase them. If parents refuse to pay for their contracted hours there is no support to get your money.
They change the terms and conditions you have signed when they decide to change their business model or fee structure which you must sign even when you don't want to because of the personal financial loss.
Their staff are badly trained and make mistakes on invoicing, funding and the advice they give to both the childminders and parents who call with queries. There are also not enough staff for the workload.
They have some wonderful childminders on the books but as a company they are absolutely one to avoid.
If I could give no stars then I would.

"Thorough training and great support"

The support is amazing and friendly via phone and email, with quick responses to any queries. Training is very well done in small achievable chunks and very engaging. Lots of reading on the app but doable in small amounts of time available throughout your day. There is so much information available on the app.

"My experience with Tiney was great…"

My experience with Tiney was great because my advisor Emily was awesome at her job and so are the others that I was in contact with so far. They gave me time and encouragement to continue studies. So far so good 👍

"Is it right that tiney charge parents a…"

Is it right that tiney charge parents a £59 admin fee before their child joins a childminding setting?

"Greedy - do not use."

You will notice that all the reviews are written from new childminders. That is because there is an incentive when they leave a good review, and they are yet to be disappointed.
When you start out they cannot do enough for you and bend over backwards to do everything. Once you’re registered get and are working, however, they are useless. They can’t get anything right, invoices need editing three or four times before they’re correct, they don’t ever respond and their fees are far too high. It’s very disappointed.
They also take a percentage of the fees that you charge for consumables etc. So if you charge £1 for lunch they take 12% of it. How is it fair for parents to have to pay more for food or childminders to have to be out of pocket. Similarly, if I take children to the zoo, why should parents have to pay 12% more on top of the entrance fee? Absolutely unethical and immoral.


I have heard good things about SCA agency.

"Avoid at all costs "

I joined tiney in January 2022, since I started they changed my contract over and over again without me agreeing to any of the new terms, made childminders add a joining fee to parents which no childminder benefits from
Then they wanted a slice of my funded childcare payments which was always agreed when I joined they would never take from
The amount they were asking for was equivalent to me employing another member of staff
Never answer emails or calls
In the last 18 months they have never gotten one invoice correct for my parents which was making me look incompetent and parents were not happy with tiney
They have offered no support to myself and left me in a really difficult situation of having to leave them and join another agency which really effected my mental health
Personally this agency is all about collecting money from there hard working childminders without offering any support or help which you can not get for free or small amounts from local authorities
Any childminder wishing to join them I would think twice as they are just money grabbing and caused so much upset and distress to childminders with them
I can personally tell you there are at least a 100 current childminders deregistering
I wish I never had gone with tiney and advise anyone else to avoid
If I could give no stars I would

"Newly registered with Tiney "

I have this morning registered with Tiney as a fully registered childminder, I come from a different career background and can honestly say with all of the training and help I have received with tiney I simply could not have gotten were I am today, thank you to my mentor Cabrini and for everyone else who has helped there is too many to name … I am looking forward to opening my doors … if you are thinking of taking the leap and becoming a child minder you absolutely can do it, you can do it with Tiney … thank you for everything. Best decision I have ever made. Onwards and upwards.

"Brilliant"

I have been a teacher for a few years but new to childminding..
The help and support and encouragement I have received from them has been outstanding!

"Fantastic support"

I am a qualified primary school teacher but new to childminding. Tiney have been fantastic at supporting me through the process and have always replied promptly to any of my questions. They have an abundance of training material suitable for different learning styles. I have been very impressed with the app so far. I have just signed my first contract so hopefully it goes smoothly from here.

"This has been an amazing experience…"

This has been an amazing experience from start to finish! I was a little bit worried at first as I thought I’d feel pressured or just rushed but not at all!
being with Tibet has made this process easy, fun and enjoyable!
thank you to all the team memebers especially Poppy who helped me through my journey!