"They think that customers are at their mercy"

Bought a bedroom set from them earlier this month. The delivery was expedited from expected within three weeks to within two weeks. Great.
The sale person who sold was great. Unfortunately he went on sick leave. The problems start after that. There is no one who can give an honest reply. Another sweet talking lady (can name her if required) just gave a lot of misleading reports. Took almost any communication very lightly. Promised for delivery between 9-6 this Friday. Having waited for almost the full day upon inquiry I was informed that it is not booked at all for delivery.
Very very disappointing, very unprofessional way to deal with clients.
Hopefully it is in good hands now.
There is no formal procedure to put in a complaint on their website. At least not that I could access.

"Great service"

Very good, friendly service. Placed an order online for click and collect, the things I wanted were IN STOCK and the order was ready to collect within the day.
So much better service compared to Noel Leeming!

"Very poor service .."

Poor service ... what has happened to this institution .....

"Okay."

Meh Okay. The days of bargaining at Harveys have long since passed.

"I had a disappointing experience today…"

I had a disappointing experience today (25/10/2019) at Harvey Norman's Tauranga branch on Cameron Rd. My wife and I went in to look at camcorders with accompanying SD card and case, and was assisted by the very helpful Stu. Unfortunately, the store does not keep charged batteries, and so I could not try out the camcorder in store. Stu put a battery on charge for us and we said we would do other shopping and return later. So far so helpful.

When we returned later, Stu discovered that the battery had been knocked off its charger and so had not charged enough for us to test out the camcorder. So I agreed I would return in the afternoon, allowing 3 hours for the battery to charge this time.

I returned after 3 hours but I could not see Stu -- when I enquired of him, I was told that he was on his lunch break and would be ½ hour or so. However, a couple of minutes later I saw Stu in another part of the store assisting another customer (in other words, I was told a lie), so I let him know I was there and waited. In the meantime, other sales staff tried to help me but I told them I was waiting for Stu.

Eventually, Stu said that Lachlan would help me while he was with the other customer, and so Lachlan tried to sell me something much more expensive than the camcorder that I was looking at. When this did not work, Lachlan allowed me to try the camcorder with the now-charged battery, which I then bought along with an appropriate SD card (of which he also tried to sell me the more expensive version) and an appropriate case. However, Lachlan redeemed himself by offering me discounts on the SD card and case which I accepted. He then entered the details on the store's computer, and took me to the till by the door, where I paid according to the details he had entered.

When I got home, I went to store away my receipt and noticed that I had been charged twice for the case. I called the Harvey Norman number on the receipt and someone with very poor English responded ( I had to get her to say her message three times before I could understand her), who eventually put me through to "Judy" at the store (who spoke English perfectly). I explained that I had been charged twice, and Judy said I should return to the store for a refund. The store is 15km round trip, so I was not pleased that I had to go to the store for a third time today! However, I returned to the store and got my refund, with the cashier at the till apologising to me.

I was happy about the products that I had chosen and happy with the discount that Lachlan gave to me, so for that I would have given this store 4 stars. However, this was more than offset by having to go to the store two more times than I needed to: firstly, because the store does not have a policy of keeping charged batteries available for prospective customers to try out camcorders or other electrical goods; and secondly, that I was overcharged by Lachlan who pretended to give me a discount. For this double disappointment I took away three of the four stars. The over-charging was reversed (and so one start is redeemed) but only because Lachlan was caught out -- what if I had not noticed? I will not trust him again.

Having to return to the store the first time may be due to an accident/mistake; but having to return twice in the same day, *and* be lied to about Stu's presence *and* the store's phone being manned (or womanned) by someone with poor English, looks like there is something systemically wrong with the management of this store. It will take a lot for me to return to this particular store.

"I bought worth of NZD 2,500 items from…"

I bought worth of NZD 2,500 items from Harvey Norman Tory Street store and their "after sales customer service" is very very poor.
They are totally unprofessional and even don't bother to reply in time. I've reached to the conclusion that they don't even care.

Advise:
"Highly Not-Recommended" to buy any stuff from Harvey Norman.

"The Christchurch Moorhouse Ave store…"

The Christchurch Moorhouse Ave store used our credit card Without our permission, it took 8mths for us & a debt collector to get our money back. Avoid!

"I had changed email provider for my…"

I had changed email provider for my business email. It was very urgent to have someone change the settings on my laptop. I took it in to Whakatane where Arash did it all for me, as well as my phone. He was very patient, easy to talk to and very polite. Really went out of his way to help. He was exceptional! The cost of it was more than reasonable. Thanks Arash for your outstanding service, we need more people like you in Retail Customer Service. Thanks again, all working well. Paula

"I purchased a set of printer inks and…"

I purchased a set of printer inks and lost them somewhere between the Dunedin store and home.
On the off chance I had left them on the counter...I called the store and struck a gem! A young man called Nathan who went ‘above and beyond’ started looking for me. He checked the sales on the day I purchased...he even searched in store camera footage and then called me back. Fantastic customer service!! Thank you Nathan.

"Terrible service and even worse communication"

First went into the store and sales person didn't really want to sell us anything. Admittedly it was out of stock but no offer was made to order it or looks at alternatives. So came home and ordered online.
Understood product was currently out of stock, we were happy to wait but expected that would mean a short wait, maybe a week at most.
To cut a very long and boring review short. That was over 2 weeks ago. We have chased up 4 times. Not once have we been given an update just the same meaningless excuses. Been told a couple of times that we will get a call back or an update which is never honoured. We were no desperate for the TV but when they are happy to take your money you want the product in a reasonable timeframe or a refund. Don't advertise products that you don't have. Still advertising it now.