"Excellent Service"

Whilst isolating & recovering from covid , I was craving oranges , my Veg box was such a help as I was confined to Home . Arriving before 12:00 the day after I ordered it , I was impressed at the entire service. Everything was well packed & with ample shelf life for my requirements. Only 1 item was missing but I received a prompt , courteous reply with refund set in place. No complaints - I was able to access fresh fruit , veg & eggs at a critical time. Excellent service . Thank you.

"Not impressed will not use again"

The fruit was not good, the quality was bad and some squashed by packaging.
The bananas were soft and brown, some of the kiwis were soft and split. The plums were very soft the following day. The oranges were soft and tasteless. The grapes cartons had been squashed and the green ones were soft and going bad. To be honest better quality and price in Sainsbury's. Would not use again

"Perfect every time. If only every company was as good."

I’ve lost track of how many times I have used this company, both for myself and as gifts for others. Perfect every time. A label tells you who packed it, Jordan has packed my last few boxes and I must say, perfectly. Even when It contained squishy things like wonderfully fresh plums, tomatoes and salad leaves, it arrives in perfect condition and fresh as a daisy. They do lots of extras as well as the veg, amongst my favourites are the wonderful chutneys, gorgeous chilli jams and lemon curd, as well as the herb and spice mixes. I’m just finishing the last gorgeous crunchy carrots and I will be ordering again. Well done, if only all companies were this good.

"Received salad box today inside where…"

Received salad box today inside where some cherry tomatoes which had split in the bag they ended up in the compost bin. Two avocados were like mush.
Tub of cress was unusable been flattened by two beetroots. Overall very disappointed compared to the veg boxes we received earlier in the week.

"Amazing fruit and veg"

I get a weekly fruit and veg box and the quality and service and fruit and veg is amazing

"Fresh and tasty"

The veg box boxes are always filled with lots of fresh goodies. They always taste so much nicer then anything I have bought at a supermarket. I highly recommend them.

"This review is based on my first order"

This review is based on my first order. Found the whole process surprisingly easy. I dont like some veg so did one of the build my own boxes it all arrived on the day stated. Loved the plastic free packaging, happy with the quality and thought the value was spot on. Will definitely order again

"UPDATE ON: Damaged Produce, Poor/No Customer Service, Slap-happy Data Security Standards"

I'm very concerned about this company's customer service and especially, data security standards. I ordered a large veg box as a try-out. The delivery (DPD) was fine. The quality of the produce was fine apart from the tomatoes, which were past their best.

I ordered a fruit box. Too many items were unacceptable and I wrote to the company and asked for refunds for certain items and delivery costs.

I received no reply. After a while, I went to the company's web site to shut down my account. I could only find a way of cancelling the rolling subscriptions I'd set up. My personal details, including bank card details, remain on the site.

I rang the company and spoke to a man (he did not introduce himself) who for a long time - about 5-10 mins - could not find my details on the web site, no matter what information I gave him.

In the end, he apparently found my details, though I am still not sure he knew what he was doing. He asked why I wanted to cancel my account. I told him about the poor quality produce I'd received and that I'd complained and had no response. All I got was a 'sorry'.

I told him I wasn't able to find a way of shutting down my account and he said that all I needed do was cancel my subscriptions. I had already done that. I expressed my concerns about the fact that I couldn't close my account and that my personal details/bank card details remained on the site.

There was no response to these concerns. I'll be looking for ways of drawing attention to the relevant authorities about the way this company is managing sensitive data.

I do not recommend this company.

I'VE READ THE RESPONSE TO MY REVIEW: BELOW. DESPITE THE COMPANY'S CLAIMS, MY ACCOUNT HAS NOT BEEN CLOSED. MY BANK CARD DETAILS HAVE BEEN REMOVED. MY NAME AND EMAIL ADDRESS STILL REMAIN.

FURTHER UPDATE (AND LAST ONE): I'VE HAD A STROPPY EMAIL TO THE EFFECT THAT I NEVER ASKED FOR MY ACCOUNT TO BE CLOSED DOWN. SINCE THAT WAS THE SOLE PURPOSE OF MY PHONE CALL, I AM AT A LOSS TO COMPREHEND HOW I CAME TO BE SO MISUNDERSTOOD. WHAT A WAY TO RUN A BUSINESS!

"Fresh and flavoursome veg"

I recently received my first small veg box and I’m really impressed. There’s a good selection of fresh veg, which is full of flavour. I made a soup today and it was far tastier than the same soup with ingredients bought from a supermarket. Next time I’ll go for the mixed box. Highly recommend!

"Turkey without ANY veg! Update and rectification."

Ordered a Medium Christmas Box (supposed to contain vegetables, fruit and salad items) at a cost of £48.50 (plus delivery) for delivery on 22 December. Order was not delivered until just after mid-day on Christmas Eve and consisted only of a small fruit box plus one lettuce! This means that we have no vegetables to accompany our turkey on Christmas Day - an appalling situation which will spoil a family occasion for 7 people. This company does not even warrant one star!

The company replied to this review saying that they had sent me an e-mail on 21 December advising me that they could not deliver until after Christmas (not much use for a Christmas gift!). On checking my e-mails (including spam) I find that no such e-mail was ever received. This seems to be a common occurrence judging by other adverse reviews on Trustpilot. It was also stated that I should have let them know on receipt of the order that there were no vegetables. However, the box was a gift to my daughter and she was out when it was delivered and did not return until late on Christmas Eve. The company also seemed to say that DPD (their courier) had left a box behind at the depot. If this was known then some immediate action should have been taken to rectify matters. Definitely this company is not worthy of any stars (see also a large number of other adverse reviews). It will be interesting to see what Trading Standards have to say about this after Christmas!

18.1.22
Thankfully it was not necessary to take the matter up with Trading Standards as Guy, the owner of the company, did the honourable thing after Christmas and agreed to compensate my daughter for the inconvenience of having no vegetables for Christmas dinner. On Friday 14 January 2022 he delivered a very substantial box of assorted vegetables and salad items and another box of fruit to my daughter. ALL ITEMS WERE OF GOOD QUALITY and, in view of this, I have now added two stars to my review. Guy blamed DPD for failing to deliver the original box of vegetables on Christmas Eve and that is a matter for him to take up with the courier company but his own action to rectify their error, albeit too late for Christmas, has somewhat restored my faith in The Veg Box Company.