"Rotten fruit"

I bought a large box of fruit and veg for a relative. I visited the relatives the day the box was delivered and was very disappointed to find out they had to throw away all the kiwi fruit and half of the bananas as they were rotten.
I Called to discuss but was told it was DPD not being careful enough. I don't feel this is the case as the bananas were already going brown and the kiwi fruit was way too soft and mushy.
Needless to say this is the first and last time I will use this company.

"Rotten veg and no customer service"

Avoid this company. I received rotten fruit and veg from them. I emailed 3 times and they’ve ignored me. Won’t use them again.

"Fresh fruit and veg…"

I've been using this company since the first lock down. All I can say is I won't be going back to the supermarket any time soon for my fruit and veg. The best bit now is you can make a custom box and choose everything inside it. We had one issues with a late delivery due to DPD damaging a box. But once I spike to them they sorted it out very quickly. Glad that I found them.

"Great service and really fast service"

Great service and really fast service. I ordered at 12pm and my box was delivered the very next day. Full of really fresh and tasty fruit and veg. No plastic in the box either. I could not recommend them enough. I will be using them again once I have got through the box I have now.

"I BROUGHT A FRIDGE AND IT CAME WITH VOUCHERS."

I BROUGHT A FRIDGE AND IT CAME WITH VOUCHER FOR FRUIT AND VEG WORTH A £100 i PLACED AN ORDER WITH THE VEG BOX AND THEY ASKED ME WHAT DATE WOULD I LIKE I SAID A SATURDAY. WAITED AND NOTHING ARRIVED GOT AN EMAIL AFTER GETTING IN TOUCH ASKING FOR MY EMAIL ASKING FOR MY POSTCODE DIDN'T HEAR ANYTHING TILL THE SUNDAY SAYING IT WAS COMING ON MONDAY.
THE VEG BOX CAME AND THE BOX WAS DAMAGED AND THE VEG WAS DAMAGED AND WET INSIDE. I SENT AN EMAIL AND THEY HAD NOT RESPONDED UNTIL TODAY UNTIL I GOT THEM ONLINE.
THEY OFFERED ME £5 VOUCHER TO USE WITH THEM I STILL HAVE SOME MONEY IN THE ACCOUNT AT THIS TIME BUT THEIR CUSTOMER SERVICE LEAVES A LOT TO BE DESIRED WHEN THEY COME BACK WITH THIS
We most certainly do value new customers, but not ones that think threatening us with a trust pilot review. As we are collecting items picked fresh from the farms and with the British weather and rain recently items sometimes have to be packed still with water on then and may arrive damp. The items you have shown to me to be damaged both spring onions and mushrooms cost £2.45 so we are offering you double the value of the items. If you let me know how you would like to me resolve the matter for you then please do let me know.
Please don't be had like me as they don't value customers

"Terrible Customer Service"

I'm giving this 2 stars but I really want to give it a 1. We had 2 vouchers - £25 each after buying a fridge freezer from Argos. We have always liked the idea of these veg boxes so the vouchers were most welcome to give us an idea of what to expect. The first veg box we ordered never arrived despite having a notification that it would be arriving at a certain time. In fact according to tracking, the box was recalled back by the owner and then later disposed of. We emailed The Veg Box Company 3 times and they never replied. I phoned them up and spoke to the owner 'Guy' who said he never received the emails. He gave me another email address and I sent all screenshots etc to him. He again never got back to me and I had to chase it and his reply was that he was waiting to hear back from the courier service. Why did he need to do that when I have sent him all the tracking info and proof etc? He still has not got back to us. We ordered another box from them as we had the 2nd free voucher and this arrived without issue. I texted the owner this and also reminded him that he still owes us our first veg box. Again, he has ignored this and not replied. Its worth looking at the google 1 star reviews for the Veg Box Company as there seems to be a bit of a pattern with not returning emails etc. I have given them 2 stars on here because the second box turned up. I really wanted to give them a 1 star due to the contempt they have shown for us. At the end of the day, we are £25 short of vegetables and this company doesn't give a toss. You may be lucky and receive your order. Then again, you might not be.

@@EDIT@@ having read the reply below I checked and we did indeed give the incorrect postcode so the initial mistake was ours. However, if the couriers did try to make contact, they certainly didn’t leave any voicemails for us when they could have done. Having also checked the email inbox and junk box, we did not receive any emails from the Veg Box Company on Friday or on any other day either. I sent a text to Guy on Monday and again today and he has ignored both of them. The box we did receive today was nice but given their communication issues, I’ll leave it from now on.

"Poor Quality and Poor CS"

The bananas were bashed and beaten - to the point where they were bleeding,
Similar with the grapes, they were soaking wet and a high proportion of them were split in half,
The Kiwi fruits were overripe, Mango is like a rock.

Worse still, they have failed to respond to two separate queries in a week.

"Fresh produce"

What an efficient, friendly, value-for-money experience! I ordered a small mixed box of fruit and vegetables which arrived by co2 neutral carrier and NO PLASTIC!! There was a great variety of fresh produce...I can't wait to try out some recipes. I will definitely be placing a regular order.

"so impressed with my Christmas box the…"

so impressed with my Christmas box the fruit is fresh and every bit the same quality i would have picked had i been able . every thing is packed well in brown paper bags not tones of plastic i am delighted to recommend this company.

"Received my fruit box today!"

Received my fruit box today, fruit fresh as well as a good variety; service quick and efficient. Will definitely order from again.