"Negative reviews removed"

This company has accurate negative reviews removed from Trustpilot.

If you want a real review don't look here.

"DO NOT SIGN ANYTHING WITH THESE CON ARTISTS!!!"

Awful company, the 18% 1 star reviews should 100% be a higher number. This company will dupe you into signing a contract that isn’t even legal!!! They will lie and give you unrealistic build dates, not show up on time, not complete the work to an acceptable standard and funnily enough it will all be your fault! You will be left hundreds of thousands of pounds out of pocket and if you dare complain the will issue you letters sent to previous clients from their solicitors as a warning! Despicable I hope they are closed down very soon!

"Friendly and helpful serice"

We had a great service from Prime Oak. Phil our designer couldn’t have been more helpful with ideas and drawings for our ancillary building. Unfortunately we couldn’t get the planning we needed but we would definitely recommend using their service and we are just sorry that we never got our beautiful oak framed building.

"Excellent design and planning service "

Prime Oak were brilliant because they gave us a wide range of design options. Their planning department are excellent and worked very hard with the planning authority. The quality of Prime Oak’s products is excellent.

"Great oak and excellent customer service"

I am an architect and have run my central London practice for 35 years.
When I was looking to build an extension to my barn in West Sussex I researched many oak frame providers. I visited several of them in different parts of the country and Prime Oak were by far the most approachable with easily the best product. Their seasoned oak makes for a better finished building with less cracks and movement than their green oak competitors.
The customer service from Prime Oak is really good. They are approachable and responsive. Building can be difficult, with split responsibilities and some dishonest contractors. Prime Oak are good honest Oak frame suppliers and builders.

"Orangery"

Our new Orangery replaced two former buildings. It enhances our cottage, creating a light and airy living space, which blends attractively into our countryside surroundings.
We are pleased with the finished building. However, the time it takes for other trades to complete the internal living space should not be underestimated.
Particular praise goes to Matt Smith, the designer, who had the creative vision and went above and beyond to help us along the journey.
The aftercare team have been helpful and responsive in fixing a few teething issues, thank you to Amy Bowen and Neil Williamson

"Fantastic design"

Fantastic design, great fitting, on time and tidy

"The devil is in the detail"

Curious mix of experiences here. Regrettably I'm sharing mine as I've found them to be avoidant of any responsibility unless I pay a few hundred pounds to transfer the remaining 7 year warranty - taken out by the previous owners who engaged them to build an orangery. As a new owner of the home I've inherited a very attractive extension which, within 3 weeks, started leaking and has left damage to two internal walls. An insurance assessor concluded that the roof had been constructed to minimum standards, however a master craftsman would have adjusted the angle to prevent the issues I'm dealing with. I've had to revert to my home insurance to fix the problem, and will have more faith in another company to do the job correctly to be honest.
I've exchanged a few messages with the team, and while they've been responsive, I've been met with firm refusals to accept responsibility at every turn. If you enter into a contract with them be warned - you can't use it as a selling point as the warranty is non transferable without a fee!!!

"This is a follow up to my 9 December…"

This is a follow up to my 9 December 2022 review.

Prime Oak, only requested a shell completion certificate, which we weren’t aware of. We then had to get retrospective building Regs approval, which is expensive and should have been unnecessary, today the surveyor has visited and told us that the orangery can’t be signed off without an energy assessment. We were told during the sales process this wasn’t necessary as we were leaving the original external doors in.
Having raised this with Prime Oak, this is Prime Oaks response.

“We have had several orangeries signed off without SAP calcs recently where physical barriers are to remain. I stand by the fact that SAP calcs are not a requirement when a physical barrier is kept in place, but it would seem the new surveyor is taking a different view.

However, if you do need to engage with someone to undertake a SAP assessment then feel free to contact Steven O’Brien at Evergreen directly:”

So according to Prime Oak the surveyor is wrong and yet again we pay the price! They can’t even blame the person they got rid of this time for lack of customer service!

As I said before a zero would be a more appropriate rating.

"An outstanding quality product"

Our Oak framed Garages and Annexe have exceeded our expectations being delivered on time and now looking as if they have always been in their present location. The communications and support from Prime Oak have been outstanding with the quality of their tradesmen excellent and their determination to build a quality product obvious from the outset.