"Don't go near them.All directors are…"

Don't go near them.All directors are about themselves.Their contracts are convuluted and precipitous to their own gain.If you want an inclusive Oak extension with genuine project management then definitely avoid these Barbardeous lot.Literaly do a company search first. Eye opener.

"Fantastic"

Prime Oak were great - really good communication, great service and a fantastic garage. Really pleased and have already recommended to some neighbours who were admiring our new garage!

"Unscrupulous, deceitful, incompetent, thuggish and sinister."

A grim, grotesque, profoundly traumatic experience

A rogue trader is not one that makes a mistake. A rogue trader is one that uses the shabbiest of stratagems to run away from its mistakes.

As in this case.

Since this review I been contacted by several other bitterly unhappy customers of this company with similar or even worse experiences.

The company’s business model seems to be to interface with the customer via unaccountable intermediaries such that the company itself is accountable for scarcely anything. Furthermore those intermediaries are given extensive licence to mislead the customer to their personal financial advantage.

A deplorable operation.

Simply put: Prime Oak entangled itself in a false claim. Then it tried to cover it up. Then it ran away. Then it tried to sue its way out of the hole it had dug itself. It messed up, but its solution was to make it the customer’s problem.

Nothing was built, no plan was even finalised, but the company fought to keep its huge advance (£30K) as a reward for its bad behaviour. Yes, it really is that grotesque.

PO materially and verifiably mis-sold the project. It harps on about its contract, but the law is clear. Where mis-selling has taken place, the vendor’s right to enforce his contract is set aside, as is the customer’s obligation to be bound by it. It is obvious why that should be.

PO misleadingly claims it settled the matter “professionally and respectfully”. In reality it used legal threats to hang onto tens of thousands of pounds it did not earn.

It goes without saying that the right, reasonable, recommended approach to dealing with a dissatisfied customer is to engage in dialogue. But PO screwed its eyes and ears tight shut and simply ran away to hide.

The company failed the reasonableness test at every step. Letters went entirely unaddressed, meetings were cancelled rudely and without apology, written communication was insultingly terse, and the one in- person encounter was disturbing, provoking and deeply traumatic.

Distressingly, it felt like an increasingly personal vendetta against a customer with the temerity to find the company at fault.

Additional points of concern:

Reputable businesses have established complaints resolution procedures, but PO has none. When asked to provide details of the recognised Trade Association to which it belongs and which Alternative Dispute Resolution (ADR) scheme it abides by, PO flatly blanked the request, so determined was it to leapfrog dialogue and jump to legal action.

PO seeks to claim that the problem arose from a failure by the customer to understand something that it should have understood. This is wholly misleading. PO is well aware that the charge against it is that its salesperson made a very specific, material and explicit claim which this customer relied upon when committing to the contract, a claim that turned out to be false. Without the salesperson’s false claim there would have been no sale.

PO implies that what happened at the point of sale was professional and orderly, whereas in reality it was wildly chaotic, disordered and stressful. It seems highly probable that this chaos was deliberate, and precisely the sort of practice that consumer legislation has tried to outlaw. The salesperson’s “charming dither” was almost certainly unscrupulous artifice.

PO’s sale documentation was a Consumer Protection nightmare: evidently presented so as to be confusing, misleading and hard to parse in a hurry and under stress (both of which conditions the salesperson had succeeding in manufacturing). Consumer legislation has rightly outlawed the use of forms with pre-ticked boxes for items that involve additional cost, but just such a form was a key component of the sale documentation. Even more concerning is that this entire form, which should have been completed in the customer’s hand, was filled in by the salesperson. Indeed this form disappeared somewhere for a few days, and another forms (in retrospect a hugely inappropriate document) went permanently missing.

There is much more. But no space for it here.

The prospect of further protracted engagement with such people was too hateful to be endured. Ultimately it was worth paying any price to escape the company’s toxic orbit.

"Wow wow wow amazing!"

Wow wow wow. If you want the wow factor then prime oak are the right choice, having had many conversations with David and Neil we finally went for it and it’s the best addition to our home. Not only are the materials used A+ and couldn’t fault any of the process from first designs and imagery to the finished build. Great to have found such an amazing company. I’d recommend them to anyone.

"Very pleased with end result"

As with most building work of this size there were one or two delays during construction not helped by COVID and better communication would have been appreciated. We were however very pleased with the end result. A quality product.

"We wanted something special"

We wanted something special, something different, something to be proud of and something to fit in an area of AONB and thats what Prime Oak delivered.
They designed and installed a fabulous Annexe for us just over 3years ago and even now we still pinch ourselves how lucky we are.
The installation teams were excellent and the after sales teams have been first class. Any query or question was answered and dealt with immediately. We would have no hesitation in using or recommending Prime Oak.

"Prime Oak review"

We are very pleased with the new carport that Prime Oak designed, supplied and erected. It was a bespoke solution that complements our house which we recently built. I would recommend Prime Oak, although I was disappointed with the quality of communication leading up to the installation. If they can resolve this they will be a five star company.

"Excellent service and products"

I have used Prime Oak twice, in fact. Firstly, to build my original 3-bay garage, and then secondly, to build a single bay extension to the original garage. Both times Prime Oak provided an excellent service from the design stage, through the planning permissioning, to the construction stage. I cannot recommend them enough. I wish that I could say the same about my local council!

"The Annexe: A beautiful addition to our home"

The service we received from Prime Oak was exceptional from start to finish. Our designer was very knowledgeable and created a proposal based on all of our requirements to ensure the building remained in keeping with the style of our house.

The customer service from the staff in the office was excellent, they were always on hand to answer any of our questions and Katie kept us well informed of the process along the way.

After looking at a few different companies, we chose to go with Prime Oak as the quality of their buildings stood out from the rest and we are delighted with the end result. We now have a beautiful annexe to use as a guest house for family and friends.

I have received so many compliments and I am already in discussion with the designer about another project, as I am keen to have some oak framed stables.

If you are looking at improving or updating your home, I highly recommend an oak structure by Prime Oak!

"The design and build process was…"

The design and build process was professional and efficient . My house is a Grade 2 Listed Building and in a Conservation Process and the Planning side of things was well managed .
the build is for a home Gym and meets the specification I agreed. In particular the roof tiling is excellent and a colour that fits in well with the environment , There was a slight problem with the door fitting but Stuart came out straight away and corrected it . I am pleased with this addition to my property and would use Prime Oak again