"greedy/lazy/dishonest"

greedy/lazy/dishonest? “designer” wasted >4 hours of my time insisting I travel to see a “show site” which didn’t have an example of the type of extension they were trying to sell me?!
No evidence of advertised “bespoke” design service; they make a very restricted set of designs.
Having established with their “technical team” they were unable to deliver the extension design I’m looking for - I would have appreciated that information to avoid a futile journey.

"We were totally satisfied with all…"

We were totally satisfied with all stages from design to construction of our beautiful Garden Room.

Bernard & Anne

"Unfortunately there was a vast…"

Unfortunately there was a vast difference between the suggested service and what actually transpired .
I was told Prime Oak kept stocks within the country , this was evidently untrue , the Oak had to be shipped from France The delays were weeks , uncertain and only admitted when my wife threatened to drive to their supposed storage facility . The designer lied in order to obtain the order . Despite being assured cranes would be available to offload , this did not occur , we had to offload enormous beams with 4 of us and a small borrowed JCB .Dangerous , not expected etc . When the team who had been paid for weeks waiting for the delivery began the build there were missing items we simply had made by Sandrinham wood mills , the front had been measured incorrectly to the in situ brickwork and did not fit to the brickwork nor the rest of the building . The owner sugggested we change the brickwork rendering the entrances to the Coach House so small , you would be lucky to drive minis in it . When I pointed out this was not going to occur the owner and a worker turned up , we then photographed them taking measurements which proved their designer had measured incorrectly by huge amounts . They then took some Oak away and we waited for them to make the replacement pieces correctly . They supplied pieces which clearly did not fit , had to be reworked by my excellent workforce . They also supplied what they claimed was internal cladding for about 6K , this was smooth Oak floorboards which I sold on ebay for 2K as we could not be bothered to deal with anyone in this Company .Not what I had ordered from the designer The 4K loss was minor rather than trying to deal with them . On attending it became obvious that the Company has overstretched , lost much of their specialist workforce and one of the delivery drivers could not help us to unload because he was the forklift driver employed for a week who was about to give his notice in , for various interesting reasons.
Be wary of delivery dates , claims of timber available in the country , designers measurements , not being able to deal with practical people such as changing my SUV to a mini .We have photos and recordings to back this up .

"We've had our Primeoak extension for…"

We've had our Primeoak extension for over 5 years and really please with it. Visitors are always impressed and ask who supplied it.

"Attention to detail in every aspect."

Very good value for money, superb quality and aftercare service. Would recommend to anyone.

"All expectations as regards the product…"

All expectations as regards the product quality have been met. Our Garden Room is a stunning addition to our property and we are delighted with result.

The service provided by Prime Oak has been first class. From our initial sales enquiry and consultation, to our visit to the Swindon show centre, and the help and support available from Neil and the Team during the building phase, we have received all the help we have needed to get the project completed, and in line with the schedule discussed at the outset.

All on site tradesmen were highly skilled, polite and courteous and fully respectful of the home environment in which they were working.

A minor issue with glass sizing was quickly corrected and the post completion final inspection was very promptly followed up with minor snags corrected the next day.

All in all a very positive experience.

Thank you

"TAKEN TO COURT"

Updated Jun 18, 2021
We took them to court and won
The entire experience was beyond stressful and the finished product is an embarrassment . Large gaps allow the outside elements in, they did not take responsibility for and took no pride in the project, lack of attention to detail and abysmal customer service . They would not complete it until they were paid in full, and then once paid, they completely lost all interest .
We took them to court and the judge ruled overwhelmingly in our favour . Do not trust their glossy ads , Stay well away from this company who also trade as Julius Bahn

"Jayne and Mal Sims - replacement orangery"

We have recently had an orangery built by Prime Oak to replace the 30 year old wooden conservatory that we actually built ourselves. My husband in particular was anxious about not being in total control of the build. However we need not have worried as the whole team were amazing from start to finish including all the administrative staff. It was so easy to get in touch and we were reassured the whole way. The build team Simon and Richard were wonderful, friendly and approachable. They were always prompt and worked so hard. We were sorry to see them go. Tim Griffiths also needs a special mention as he was always at the end of the phone to have a chat if my husband was concerned about anything. We have recently moved the furniture back into the room which is now a permanent extension to our living area. I have told so many people how impressed we have been with Prime Oak and I have no trouble at all recommending them. We are now so pleased with the end result we can't wait to start spending time in there. Thank you Prime Oak.

"Seven Years Later."

I never normally write reviews on the basis that something can still go wrong years later. So...seven years later after the fitting of our Prime Oak Orangery I have decided to announce that our Orangery is the best thing we have ever done. It is the most used room in the house and we cannot imagine life without it. The reason I'm writing it now is that I just contacted the company for some advice regarding aftercare of the wood. I was treated like a valued and important customer and the follow up advice from the technical dept was very helpful. It dawns on me that every single thing this company did from sales to planning and installation was without fault and I mean really without fault. Never a date or time promise broken, fitters that were fantastic and a finished product that I love as much now as I did on completion day. In seven years I have had not a single problem. I'm now just waiting for the rain to stop to re-oil it. I wouldn't normally even recommend a restaurant to people for fear of giving poor advice but I wouldn't hesitate in recommending these people. Lance.

"Looks like it was meant to be there"

Living in a grade 2 listed thatch cottage, we never really expected to be able to extend, but throughout the planning process, the support we got from prime oak was excellent and I’m sure their guidance and expertise played a part in the approval. The building looks amazing and once completed will transform the house and bring it up to the high standard it deserves. Thank you to prime oak for their great work, the engineering, craftsmanship and design are all to a really high standard. Thank you to all who worked on it. The roofers have just left having completed the one small repair, otherwise pretty perfect build! The team were all great to have round the house, worked hard and just got on with it. We appreciated the tips on how to care for the wood and what to use to keep it looking tip-top. Thanks to Nick who was always available and ready to help if we needed him. We appreciated the regular updates from him as to what was happening when and next steps.

We appreciated the quick responses to all our questions and regular updates throughout the project- gives you confidence all is in hand.

I think the only flag would be that prime oak could give the building its first coat of oil or option for the team to do that (doors and windows come with that initial coat). Having said that, I’ve loved putting the oil on, it’s actually a really rewarding task (British weather permitting!).

Highly recommend, these people know how to put up a great looking building to a very high standard