"We have just had the over nighter oak…"

We have just had the over nighter oak framed building constructed in our garden. Prime Oak obtained planning, having to design a bespoke roof
to ensure local planning permission was granted. We live in a conservation area so this wasn't straight forward. We are very pleased with the finished result, the fitters were polite, professional and very neat. The frame and wooden boards are beautiful and the building looks stunning. Definitely 5 stars from me! Mr and Mrs Hanson.

"Prime Oak Garden Room, delighted with the results!"

Starting with the initial discussions with the architect, followed by a visit to the show homes, onsite meetings to discuss the design, the Prime Oak experience has been excellent.
From the onset the scope of supply, detailed costings and time-frames have been clearly explained and adhered to.
Communication from the design team, planning section, project management and finance department have all been timely, professional and accurate.
Whilst there is the potential for delays and mistakes with this type of build, this has not been the case.
Perhaps we have been particularly fortunate given the comments form other reviewers, but I would not hesitate to use Prime Oak again, or to recommend them to others.
Many thanks to Chris the architect and Daniel the Project Manager.

"Prime Oak is a professional company…"

Prime Oak is a professional company with years of experience in creating beautiful spaces. We love our orangery, which has become the focal point for all the family.

"A lovely family run business"

A lovely, traditional, family business, professional yet friendly and a pleasure to deal with. I am happy to highly recommend Prime Oak to anyone!

"prime joke is the correct name for this company"

prime joke is the right name for this company they supplied and fitted a double garage with annex, the featherboard was nailed to the oak posts and split the oak weatherboarding, left the oak garage doors 6 inches above the concrete floor apparently to allow for expansion.the subcontractors are cowboys, do not use this company

"Look elsewhere"

*EDIT-RESPONSE TO REPLY
The reply from Prime Oak is wildly inaccurate, I had been in constant communication with this company regarding snags (including the window with handprints inside the glazing). I stated on more than one occasion that I would not settle the final invoice until he snag list was completed, and I certainly did not agree that the build was completed on the 3rd of May. I have an email trail of all my issues and I will be happy to share these with any interested parties.

We contracted Prime Oak to replace an orangery, and have regretted this decision.
The orangery was initially supposed to be erected at the beginning of February 22 and has only just been completed.
The project has initially delayed by 6 weeks and then there was more delays, damage to our property, not showing up when they were supposed to, being on our property when I had expressly asked them not to be and no customer service whatsoever.
The general attitude when any of these matters are raised is rude and dismissive, no responsibility is ever accepted, and there is no client care or consideration whatsoever.
I would strongly urge people considering to use Prime Oak to look elsewhere, this has not been an enjoyable experience and has taken far longer than a small project should.

"A balanced review of Prime Oak"

It's interesting to read such an extreme mix of reviews for Prime Oak. We ordered a garage/annexe from them after visiting their show site near Alton where we met Adrian. The pre-sale process was excellent and Adrian certainly took plenty of time to understand our requirements. He was very clear on the fact that Prime Oak are only responsible for the build and installation of the oak framed building and not for any other internal or external works. This is probably the bit that will catch most people out. When you get your price you probably need to double your budget to do everything else to have the 'dream' that you are sold in the marketing literature and on the show sites.

The initial planning application process was very smooth and handled by their team.

The middle part of the journey was a little disappointing with the drawings for a very simple base needing to be redone several times and requiring a lot of project management from my husband. We only finally got suitable drawings a couple of days before our contractor arrived for the ground works. For anyone who needs a more hands-on project management of the complete project then you will need to find someone to do this as Prime Oak only manage their piece of the jigsaw.

The actual build process however was excellent. Everything and everyone arrived as planned and the contractors used, particularly the roofers, were all of a high standard. The end product is beautiful and the workmanship cannot be faulted. We do however have a garage full of excess wood as this is all left on site. It is good quality stuff and we'll find a use for it but again just a watch out that you still have a lot of work to do once they are finished.

If you are happy to project manage your overall project or hire a PM to oversee things then Prime Oak are definitely worth consideration.

"Prime Oak should be renamed Prime Joke"

Prime Oak should be renamed Prime Joke. Their marketing and sales approach is in direct contrast to the actual delivery. They started work on a two sided oak frame orangery in Feb 22 and completed in June after promising that the installation would take a fortnight. They use shoddy sub contractors who left our property in a mess. Having failed to deliver any kind of customer service they then blame their inefficiency on everybody else connected with the project. I can only warn any future customers not to be taken in by their slick promotional advertising and material. My strong advice is to stay away from this company or their other firm Julius Bahns (aka Dubious Barns). My strong advice is to avoid this company at all costs.

"The Orangery that turned into a nightmare"

The Orangery was contracted in June 2021, after some amazing delays was signed off by them in September 2022! In the process of slow delivery and efforts to protect the half finished wood frame, normal screws (40) were place in the oak to keep plastic in place! Each screw oxygenised and left what they said would disappear over time. There were always statements about the customer service man can perform magic! When I asked for a solution with documentary and photo evidence, was told that a few screws would not be an issue and when I asked about length of time on delivery, which caused the quality issues, they quoted me ‘FORCE MAJURE’ ! The contract is really for B2B and does not represent B2C! As a result of the agreement which I am not in a position to defend against, these guys are growing based on false statements and poor respect for their customers !

"Prime Oak Sunroom"

We were impressed that the designer interpreted our needs into a pleasing oak sunroom that fits well on our former patio and enhances our cottage. It is light and spacious and brings the garden into our home.