"Excellent Red 10 Lt dry bag"

Excellent service with top quality products . Delivery on time.
Thanks

"Good Service"

Purchased a Jobe SUP package a couple of weeks ago. Delivery was scheduled for a Monday due to the order being placed on Friday. The board arrived on Saturday which was fantastic!
On first use of the board it was apparent that the locking clip was missing from the paddle. This was not the fault of The Sup Company, the package box was sealed from manufacture.
I contacted the SUP company on return from my holiday. Clips were out of stock with supplier. A replacement paddle was sent instead - First Class!

"Superb customer service"

I have purchased 2 boards , 2 bags a carbon paddle and some other stuff of these guys.
The first board i changed my mind and the customer service sorted the change out no probs.
The second board i purchased with a board bag that could have been better , customer service saw the review i left for the bag contacted me immediately and hey presto a new bag arrived within 3 days , and that was over a weekend .
Tony and the team have excellent customer service , they went past the extra mile for me , many thankd

"Really bad, they take treat you as a stupid person"

Here is the sequence of things, the 13th October 2021 i contact the SUP company because I had a problem with a product, no answer. I contact again on the 18th of the same month, no answer. I contact again the 18th of July of 2022, no answer.
Today I did write some feedback into their system.
I did have an inmediate response, but interestingly I can not answer to their feddback give, the system does not allow you I guess. In the message they ask me kindly to write an email, which I did, no response.

"Would definitely use them again"

Bought a Fanatic 12’ 6 from the website which was very easy to use use. Followed this up with a phone call the next morning and was told it had already been dispatched and would be with me the next day. Didn’t get the guy’s name but he was super helpful. Board arrived mid morning as promised . Would definitely recommend.

"Faulty fanatic paddle"

This is the second paddle board I’d ordered from the sup company within a year. The first order, red sup, with Tony was excellent. I received the 2nd sup Order no 17365 Fanatic Pure on 30th May 2021, contacted Tom a few days later on 7/6 to say the paddle was faulty, filling with water & sinking. See email below. Sent video, no response, spoke to Tom again and he said they were waiting to hear back from Fanatic, 5 months later still no response and replacement paddle 😟

Hi Tom,
I spoke to you earlier Re fanatic paddle taking in water, you asked me to send you a video (see attached) It fills up so much the paddle sinks we nearly lost it.
Please let me know what you can do & whether it can be replaced.
Thanks
Emma

"Excellent"

Super fast delivery, accurate stock levels. 2 Red SUP's, cant wait to get out on them!

"Excellent CS"

I ordered 2 boards. Only 1 arrived, after calling to question the location of the other they managed to correct an error made by a delivering company and shipped out another board to me which arrived the very next day. Granted the issue shouldn't have even happened, but CS was excellent in resolving the issue.

"Great service and great support"

Great service and great support. I purchased a RedPaddleCo Ride, together with the Carbon 100 paddle. However, the pump came without the handle but SUP Co sent me a replacement which arrived the very next day.

Great customer service.

"Excellent service"

Excellent service from the SUP company.
Polite and prompt with all queries by phone and email
Problem arose with delivery of composite SUP ( outwith their control)
Promptly dealt with and I am a very happy owner of my new SUP
Will certainly use this company again