"Mishap resolved efficiently and courteously"

The paddle arrived within a couple of days as promised. Unfortunately the SUP Co had sent the wrong one. I phoned them and they checked my order while I was on the phone, apologised for their mistake and arranged collection of the incorrect paddle and delivery of the correct paddle the next day. Really efficient and friendly service.

I used the paddle this weekend and it worked well, light, easy to adjust, folds down for transporting. Comfortable in my hands. I like the environmental ethos of Starboard and the litter picker attachment is a great little extra. This paddle is a real improvement on the cheap paddle which came with my board (fixed length, heavy, uncomfortable handle).

"Delighted!"

My SUP arrived the next day and I'm delighted with it.
I haven't paddle boarded before and found the assembly very straight forward - I like the click-in fin with no screws.
The 'Yarra' board was a manageable weight to carry and felt comfortable to use.
I'm looking forward to many happy paddles!

"Fast and safe"

Fast and safe , and enjoy the gift.

"The Name of the Company speeks for itself :)"

Very good support and customer friendly :)
Wrote them on Facebook and got my answer very fast.
After my order was delivered I had an additionally question - also was answered very fast :)
I also like their Youtube Channel as well :)

"Had the stock and fast delivery"

Ordered some Red Paddle accessories. Had what I wanted in stock and delivery was swift. I had no need for Customer Services, but in the past when I’ve asked them pre-sales questions they have always been knowledgeable and patient.

"First purchase from SUP company and…"

First purchase from SUP company and very impressed with the service. I ordered online after having a chat with someone at the company and was advised the product was expected in stock in 3 weeks' time and would be out for delivery the next day. It actually was delivered a week early and the communications from SUP and the couriers were spot on. One slight snag was a paddle was missing from the order, so I phoned and the company apologised and said it would be out on a next day delivery. True to form it was with me by lunchtime the next day. No forms to fill out or any hassle. Great service based on the first-time experience. Oh, by the way, my Red paddleboard is awesome.

"Purchased a Fanatic SUP package"

Purchased a Fanatic SUP package. Excellent service, prompt and efficient. Customer care is excellent with quick response to queries. Would order from them again and would highly recommend.

"Great service as always"

Great service as always

"Always quick delivery and great advice"

Always quick delivery and great advice. Prices are the best also. Quick to help if any issues.

"This is the third board we have bought…"

This is the third board we have bought from the Sup Company. All the staff are friendly and super helpful, they could not do more for us.
Highly recommended, big thanks to Tony and the team.