"Set up of this system was so easy"

Set up of this system was so easy, even for me a total non technical person. The site was so simple adding, changing and linking payment methods.

I'd thought about doing this for a few years and always put it off as I thought it would be a lot more complicated, but after doing this I wish I'd have made the jump a long time ago.

Sending the link to clients was tense as I have a few older clients. But the first time 90% of them got it immediately with a couple of my older clients just needing some hand holding and we got there in the end.

Overall a very positive start to hopefully a long partnership.

"I've been using it since 2020"

I've been using it since 2020. The goal is for customers to come to my store's website and make reservations directly. It's simple and convenient. However, sometimes customers want to change the date but, not knowing how, they don't cancel and end up making double bookings.

"More time for Pilates thanks to Simplebook.me"

In the almost 9 months since I've been using Simplebook.me, my workflow has completely changed. The platform has become an indispensable tool for my Pilates studio.

As a Pilates instructor, I was looking for a solution to simplify my life. Simplebook.me is so intuitive that I created my professional booking page in no time. Especially the option to offer various package deals like 10-class passes has delighted my clients.

I love how easy it is to keep track of my class sizes with Simplebook.me. Whether it's a regular booking or a trial class, everything is perfectly organized.

And then there's the payment processing! It's absolutely amazing. Invoicing used to be such a hassle, but now it's all automated. So I finally have more time for what really matters: my clients. And with the personalized emails, I always stay in touch and ensure great customer relationships.

The customer service is also top-notch! Every time I've had a question, they've helped me quickly and competently. I can wholeheartedly recommend Simplebook.me to any studio owner. It's truly a game-changer!

"Schlechtes nicht durchdachtes Programm"

Kein durchdachtes Programm. Leider fehlen sehr viele Funktionen, was man aber erst nach der Buchung des Programms und während der Anwendung feststellt.
Der Support ist nicht hilfsbereit und jedes mal sehr unfreundlich wenn man eine Frage hat.
Ich wurde für Systemanfragen einfach auf eine Seite verwiesen, auf der ich angeblich Vorschläge an das Entwickler Team stellen kann. Dort sieht man, dass von allen Anfragen bisher 1 bearbeitet wurde. Viele sind vor über einem Jahr gestellt worden und haben bis heute keine Antwort bekommen.
Auch die Anbindung von Stripe für Lastschriftzahlungen ist nicht möglich, nur Kreditkarte, was in der Werbung auf der Website anders dargestellt wird. Was ein großes Problem für uns war, da viele unserer Kunden keine Kreditkarte besitzen.

Für ein kleines Studio ohne hohe Ansprüche vielleicht gut. Für uns leider rausgeschmissenes Geld.

Nachtrag: Es gibt zwar einen 24 Stunden Support, der auch direkt im Chat antwortet, die Personen können einem allerdings in den meisten Fällen nicht weiterhelfen und verweisen einen wie schon oben erwähnt auf die Entwicklerseite, von wo man keine Antwort erhält.

"Excellent customer service I’ve been…"

Excellent customer service I’ve been using the system for about five years now very user friendly. I would highly recommend this booking system for any small to large business.

"Un outil puissant simple à prendre en main"

Le système permet de gérer des modèles d’agendas très simples jusqu’à très sophistiqués. Le widget est intuitif, transitions rapides entre les UI. Globalement cet outil me satisfait, je recommande aux professionnels qui recherchent un outil de réservation pratique et puissant pour développer leur activité

"Non Existent Customer Service - Generic AI Responses"

A glitch required me to make an online payment. Unfortunately the site would not receive online payments from me. I notified Simplybook.me many times asking if there was an alternative way to receive my payment - until they managed the glitched. Also mentioning how valuable their booking system is, I do appreciate their service. After two months and many generic responses I can no longer log into my account. I think they cancelled it. Have emailed them again but am not expecting much. Customer Service is non existent. I don't think they care. UK customer.

"Lacks transparency around plans and included features"

The overall experience is user-friendly hence the 3 stars. It'd get a 5 if the plans weren't so aggressively priced per the features available per plan. There's also compromised ethics around the green check marks of what a potential client would regards as included. Please note that the green check marks represent features that are available to select BUT NOT INCLUDED. you'd have to go to a different page where there's the word "free" highlighted in green. What simplybook considers "free" and "included" are two very contrasting concepts.

"Brilliant service"

Brilliant service! Awesome support!

"The best!"

I have been using Simply book for just over a year for my secure dog park. I honestly can't fault them. It's a brilliant, versatile site, incorporating a website with a booking site. It takes a little to get to know how to use (their vast) functions, but helpfully their customer support is the best I've ever experienced. There is always someone on the live chat almost immediately to help you and they really know their stuff.
They are also open to feedback and really listen when you suggest improvements, or things you feel could help your business. You feel listened to.
Top class! 1000000000000% recommend :)