"Very Good Experience"

I worked with Cameron Bright on purchasing an outdoor stair lift. He was thorough and always responded to all my inquiries. The product was delivered within 2 weeks of placing my order. I installed the unit myself and I am happy with the results. All in all a good experience.

"I would give 0 if I could"

I would give 0 if I could .
If anyone would like to join a class action law suit . I’m in .
We waited a year for our outdoor elevator . Only to then get a model we did not order . It does not work after 2 months of having it installed . Mathieu the president offers modification parts 3 months ago . We are still waiting . We can not get answers . They will not take the unit back . We paid over $23,000 up front to order from a dealer . The dealer has tried helping but he can’t even get answers from them , reading so many reviews all with similar issues on different products . This is a horrible company . How they are still in business is mind boggling. Do not buy an Ameriglide product. If your lucky it will work and if your not you may as well gone to a casino.


Update
You tell us to call customer service but no one returns phone calls and us no assistance .

"Poor product with no Customer service"

I have had your outdoor chair lift for 3 years end it has been repaired at least four times. The remote controls have never worked. Your wireless handheld units are cheap pieces of crap. I have replaced the batteries numerous times and they might work for one trip. That's it. When I called your main office, they were absolutely no help since my dealer disappeared. I fortunately found an independent. Repairman who is keeping it working.

"Follow-up of initial review"

The first time I filled the bathtub following the installation of the walk-in conversion kit, the tub leaked. However, in the years since, it has never again leaked--for which I am grateful!

"They will disappear once you pay"

The require payment in full prior to installation. Once you pay, they never respond to any calls or emails. I paid $35000 for an elevator with sales person Taylor and it is still not working. Parts are missing and I do not think I can ever get them

"No problem assistance"

Stairlift installed on May 18, 2023. Stopped working May 26. 8 beeps error alarm. Tried a little troubleshooting but unsuccessful. He told me to call salesman who told me to call Harmer the manufacturer. Mfg told me to call Ameriglide. Talked to salesman again who connected me with svc dept. That call was disconnected. I called svc dept back. Someone picked up phone then hung up. I called back and left msg. Then sent txt to salesman and svc dept. Called customer service dept and was told to call Dellstar so they could initiate w/o for repair paperwork. May 31 left msg for Dellstar. To date June 7, no one at AmeriGlide nor Dellstar ever returned calls, txt, or msg. Was finally able to get chair to work by jiggling wires several times. This is only a temporary solution.

"Cannot recommend"

My father ordered a stair lift from this company when my mother was in the ICU getting treatment. She was having difficulty going up and down stairs before going to the hospital. The lift was delivered while my mother was in the ICU getting treatments and unfortunately she ended up passing away a week later. We called this company for a return and to get a refund, but they flat out refused. They would not allow us to return the lift without paying 4X the cost of shipping and an exorbitant, ridiculous restocking fee that would have cost the same as buying the lift outright. Their excuse was to blame the installer, saying the installation was already scheduled (it was not) and they couldn’t break their terms with their (3rd party) installer. Now we are stuck with an expensive chair lift that no one needs. I would be very cautious doing business with this company and I would not recommend them based on our experience. I would give zero stars if I could.

"I rave too, about the Rave 2"

I installed a Rave 2 stairlift yesterday. It arrived well packed and with all of the needed parts. It took less than 3 hours for the installation. If you are reasonably handy you can easily do it. Make sure to have all the recommended tools on hand, including the extension bit for your drill/driver. I would also recommend a rubber hammer. Be sure to watch the video on measuring for your stairlift before ordering. My biggest fear was that my measurements might be off, but everything was dimensionally correct. Also watch the installation video on youtube ("How to Install the AmeriGlide Rave 2 Stair lift"). That was easy to follow and more straightforward for me than the installation manual. A few of the components are heavy. If possible, it may be easier to unbox in your garage and then carry pieces in individually. I ordered online and didn't need to call anyone for help so I can't comment on that side of the transaction. The unit performs well so I am certainly satisfied considering the reduced DIY cost. My only comment is that an email and shipment tracking number would have been appreciated. I had no idea when it would show up. I think this should be an automatic communication.

"Amerglide… DO NOT do business with this…"

Amerglide… DO NOT do business with this group. They Lie… They do not return phone calls or emails… the make promises and dont keep them… they deliver defective and damaged property and don’t replace it. They say they will install and do not. Worst company and worst experience with a an American or Canadian business. Matthieu Oiumet worst company President it all starts with Matthieu if he teaches his people to behave like him and do nothing. I have waited or been a part of trying to get Amerglide to do what is right for months.

"Urgent need accomplished"

We had a fairly urgent need for the Rave2 lift. John Gross was so helpful in getting it here in a timely manner. The installation was easy and the function is great. I recommend this product.