"If there were no stars or minus stars…"

If there were no stars or minus stars that's what I would be giving this despicable company! Took a brand new phone to their shop in Yate straight out of the box and got them to fit protection screen . Walked home and went to use my new phone, couldn't operate phone through the screen and then it came unstuck. No use at all. Took it back to get a refund and told I couldn't have one. The man slammed his phone down on my screen protector and smashed it. Still wouldn't give me a refund and really didn't want to give me another protection screen. I made sure I got one not that I will be using it as it is rubbish. Bad tempered staff, no customer service skills and rip off merchants. Avoid these people like the plaque. Pay a bit more at a reputable shop which offers guarantees.

"Terrible service"

Terrible service, never answer the phone or emails and renege on their own website offers, I sent a brand new phone in and got told it was used, they sent it back without the box I sent them and only protected by a jiffy bag. Utter Liars.

"Absolutely shocking service"

Absolutely shocking service. Take a phone quoting £650 and reducing it by 20%. Accepting the offer still no payment after 2 weeks breaking their own terms and conditions of 2 days. Off to trading standard with this one or WatchDog.

"I have used 2 different firms for…"

I have used 2 different firms for recycling my phone. These guys gave the highest quote for my brand new boxed spare phone. Which is why i went with them. they then reduced the quote telling me it would cost me to get my phone back, they then took, over 4 weeks to make payment for 40% reduction in the price they originally quoted. Which only happened when I emailed them stating that I was likely to call the police.

"Not a very good experience with these cowboys"

Not a very good experience with these cowboys. After reading the reviews I went down to London on some business so thought I would drop my phone off and see if the reviews were correct. As soon as I arrived I was told the s9 price had dropped due to some bs reason and that the website was updating please see the website hasn't updated the s9 plus brand new price from 515 in the last 2 weeks. Zainab then started calling the manager who could only approve the sale tomorrow they offered me 420 then the next day I chased them to be offered 440 I declined and decided to sell with a more reputable firm. When I attended to get my phones they offered 450 they are a rinky dink small time operation that learnt sales and management from a cereal box it seems. Do not sell your phone to these cowboys rather take a little less to go with a reputable organisation. These guys think there operating on the roadside of a 3rd world country

"Unacceptable experience"

Unacceptable experience, unreasonable and rude condact. When I have requested refund the sale assistant admitted their products are not a 100% qualify and has no guarantee still didnt offer me a refund or replacement. This is very very bad. Cannot give them even one star.

"Chancers"

Cannot give them lower than 1.Poor service,delayed communications,offer received was far less than quoted initially.Phone was kept in a case since purchase,had a srcreen saver on since purchase,was in “as new condition”Thier reply was “casing is damaged with too many scuff marks”.....absolute rubbish there wasn’t a mark on the handset.Still have not been sent the phone back despite e mails and telephone calls.Then they even sent me a revised offer of upping this by 20 pounds which was still 85 pounds under the quoted offer.Wish i checked Trustpilot first.Lying,cheating con artists.Un update i eventually agreed a price and it still took them over 2 weeks for payment to be received despite promises that payment had been made.A totally untrusted company.Seller beware

"Top Service"

I have been using this company for the past 3 years and time after time I have always received a TOP SERVICE. Process took no more that 1 workings after receiving phone to process my money into bank. Plus they paid higher than other companies for my iPhone X. Recommend..... 🌟🌟🌟🌟🙅🏿‍♂️

"Why didn't I check Trust Pilot first!! These are a bunch of crooks!"

I wish I had checked Trust Pilot first. My experience is the same as everyone else's on here. In short, don't use this company.

Phone given revised offer, like everyone else, even though kept in top quality condition. It is probably their business model to con people into using them, instead of going with other companies. Give them a fair offer, but then revise it down to make a larger profit. Greedy and unscrupulous!

But worse they still haven't paid what they quoted. I have phoned them and emailed them, and was guaranteed the money would be transferred by a certain date. Of course it wasn't. I am now about to take them to the small claims court. What a complete and utter joke this company is.

They've wasted my time, and are basically a bunch of crooks. Why has trading standards not done anything about them? They should be behind bars.

"Beware do not use this company"

Beware, do not use this company. They are crooks and scam people and do not pay them for their phones. I sent an I phone 6S which was in pristine condition and accepted their offer . They reduced the value by £50 stating it had dead pixels. This was in February 2018, to date i have not been able to get the phone back or receive any payment at all.

Its scandalous that they can still trade when they are deliberately scamming people.