"Rubbish service"

Rubbish service

"Seller beware. Read the reviews before you send your phones"

Sent 2 x Galaxy S8 handsets which had both been in cases and had screen protectors on since first day and quoted £297 each. Emailed 10 minutes before they closed saying the “phones were scratched on back and screen” and the quotes were revised to £210 each. Emailed back immediately and rang them to reject the offer. Next working day made my way from York to there office to collect the handsets. They had processed them and had them clearly labelled as Grade A with there stickers. Both handsets were collected and taken to another recycling company which I had sold them to after rejecting the revised quote for £280 each which was paid in full. Inspected by them and confirmed a grade A pristine condition with NO marks or scratches to be seen. It’s your choice who you sell to but beware. All these reviews tell the same story about revised offers. I was lucky and got my handsets back so sellers beware read the reviews and think carefully before using this company. I have contacted Trading standards and hopefully they will take action.

"Absolutely horrendous service"

Absolutely horrendous service, rude, lying bunch of amateurs!

Phone sent to them, I had a revised offer which I fought and got it back to original price.

I then spent weeks on emails and phone calls which were met with empty promises.

In the end filed a simple online court judgment and got paid including loss of earnings etc.

I highly recommend anyone waiting payment to get online and proceed with legal action. It only costs £25 and you can claim it back, it's the only way you will get paid by these crooks.

"Probably the worst company I have ever…"

Probably the worst company I have ever dealt with by far.
A total waste of time and very frustrating experience.
Do not think of using them. They really are as bad as all the other reviews.

"Rip-off Merchants"

Looking at the below reviews, I see I'm not the only one who's had this experience....

Sent my old phone to them. it was in near perfect condition - barely a visible mark on it. It was very well packaged in a double layer of bubblewrap inside a padded envelope.

Got an email from them a few days later saying the case was badly damaged and offering me half their original offer, or that they would return it if I paid £10 return postage. I had no choice but to accept. I'm quite certain the phone wasn't damaged, but if I'd asked them to return it, I am equally certain it would not have come back to me in the condition I'd sent it!

"Avoid like the plague..."

I sent my phone as the website stated it would pay £350 for my iPhone 7 128GB. Which was in mint condition. Upon receiving it they stated it had marks on the casing, which I know it didn't as it was packed well and I always had a skin on it. They offered £250. This is the first time any recycling website has ever dropped the price so significantly. They wanted to charge £5 to return the phone. I renegotiated and only managed to get them up to £285.
It took a further 5-6 weeks with several failed deadlines on there behalf to make the payment to me. The number doesn't connect to anyone and they keep saying the payment will be made tomorrow when it never is. I would steer clear from the company at all costs.

"Total scam sent phone as offered good …"

Total scam sent phone as offered good price for it they then said was a problem with it and offered a lot less and took over 2 weeks to get the money after many phone calls and emails really rude ignorant staff when did answer calls was told they send money same day despite having no comfirmation of this total scam and bunch of crooks do not trust them and will never use again

"Nothing but thieves"

Nothing but thieves, They've had my 3 devices for nearly a month, no payment, no reply to emails, telephone calls unanswered. They even reduced the offered price, They want brand new devices at less than second hand money. Going to use MusicMagpie from now on.

Nearly £400 out of pocket :(

"Yet another review where phone went missing!"

what a scam!

I sent my phone via royal mail - I trust their service and dont see why we needed to pay additional to post. Clearly, I didnt think that a company would be so bad that they are likely to claim the parcel didnt arrive when likely they have and they are just going to sell it on without paying out.

I have emailed numerous times to be sent a generic badly worded email which also proves the company is far from professional or legitimate.

To make matters worse I have received an email stating my phone had arrived and I will receive money soon to have this retracted as an error.

I plan to complain to trading standards to have the company shut down.

Clearly, reviews on their website are fake!

"AVOID AVOID AVOID!"

AVOID AVOID AVOID!

They reduce the prices agreed for no reason.

You WILL lose your money and your phone if you send to this company!

They also do not reply to emails and do not answer the phone.

Nothing but crooks!