"I purchased the Criticall study…"

I purchased the Criticall study software for my son. They advertise that anyone who purchased the software did better on the actual test after using their software. Well my son studied extensively with their software and did worse the next time he took the actual test. I contacted them and instead of refunding the fee paid for the software they terminated his being able to use their software for the remainder of the period paid for with no refund!!! Wish I could give them a zero. Don’t want to see anyone else scammed. I contacted them twice and, despite them stating they will reply within 24 hours, I have yet to hear from anyone in well over a week.

"Not the best content "

The actual testing materials are scant and don't seem leveled appropriately. They also require you to complete the activities or you lose all data. Frustrating for kids who work slowly.

"This is a great resource"

This is a great resource. I haven't had any issues with it so far. We purchased a Prep pack and everything went smoothly for my child to practice.

"I wish I could give 0 stars"

Updating my review: They refunded 70% of the fee. (I still need to check my credit card) However, I am not deleting my previous review because it is not about money. I will need to spend more time finding test prep materials for my daughter, who is going to take the test this week. Customer service was great, but the issues with the website and the inconvenience have not been resolved. I just cannot recommend TestPrep-Online.

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I wish I could give 0 stars! I bought a family membership to allow my kids to take any level of grade test. This time, when I tried to log in, I couldn’t do it. I had to email customer service, and once the login issue was resolved, I was finally able to access my account. However, everything had changed. All my information was deleted, and I was no longer a family member. When I logged in again, I found that I couldn’t do any other tests unless I paid for them. Previously, I could take and practice any test, but now they’ve limited everything and are asking for more money! It’s a total scam, and I completely wasted my money. I’m angry, and I want to let people know so no other parent has to go through the ridiculous experience I’ve had. Their family membership won’t do anything. Please DO NOT PAY for nothing. I am going to ask refund.

"Is this a scam? Website error"

Bought the family test pack and after using it for two days, all the uploaded test pack magically disappeared. 24/7 help is non existent and email given does not work. Two kids sitting for their exam in 2 days time are stressing out.

"Buyer beware"

Buyer beware. This is a scam. They take your money and then nothing works. Couldn't get a refund either

"Nonexistent Customer Support"

Although the web site claims that support is available “24-7”, I have received none after almost a day. I requested a full refund today. I should have read the reviews before signing up.

"I just paid and I cannot login anymore…"

I just paid and I cannot login anymore and I dont receive any email for new password request. scam website

"Amazing experience"

i bought a prep package of 79 USD of CAT4.it was great and helpful.Very clear explanations and questions are quite good.I loved the package , it really helped my daughter .I am seeing many bad reviews here but to me testprep online provided one of the best package i ever bought from websites.

"Is testprep-online a real company"

I purchased a family pack supposed to be good for a year but no access after 2 logins. There is no customer service number and resetting password does not work.
Sending email is undeliverable. It makes me think it is scam.