"Absolutely horrendous company"

Edit.. emailed them requesting them to remove all information and defaults my reply was no as my account is still open no proof it was unenforceable and was closed when i have all the proof in emails.no communication between departments
Absolutely horrendous company,was fighting these for 3 years. I suffer with extreme mental health issues sent proof of this and income to show I was financially struggling. The debt was unenforceable but yet left a negative default every month without fail on a debt they couldn't even prove I owed. I have requested these been removed as they done the right thing and closed my account.defaults for missed payments I never agreed to pay and nothing was ever set up

"Online Payment System"

Online Payment System
When trying to make a payment online, it does an affordability check and if you do not reply yes and meet their criteria to all answers it will not let you make a payment. You cannot make a payment if your main bills are not up to date, rent, mortgage, council tax arrears, gas electric water, child maintenance.. and likelihood is, if you are in debt, your main bills will also be behind! Completely pointless. Agreed to a payment plan from me 14th feb 25, but pursued to take me to court, with an extra £585 in fees on 11th March! So happy to put me in more debt by adding court fees and a CCJ but wont take my money when I could pay something off if I am paying with universal credits money.

"No End In Sight With This Company."

I have been paying this company with a DMP over the last 7 years. I have paid off a massive portion of this debt and called today to see if we could in the interest of fairness come to an arrangement to write off the remainder. The woman I spoke to was like speaking to a robot. No sign of empathy or willingness to listen or help in any way. I just wonder what is considered fair with this company and if they want to continue to bleed people dry of every penny they have for years and years.

"Scam "

I got a letter saying that I have an account with them for just over a year ago and I have paid them £188 and I failed to pay outstanding amount of £1100 😂🤦‍♂️
I have never paid a penny for them and never will! SCAM, please block them!!!!!!

"Rude "

I have been told i have a debt with these people I am registered desabled with physical health problems im also autistic and suffer from anxiety. I set up a payment plan with them and have been paying it. Last night I forgot to transfer the money to the account so it could be taken today. The payment was due today they tried to take the payment in the early hours of this morning, I realised it hadn't gone out at 7:30 this morning so made a payment straight away so that I didn't miss the payment. Then I got a text message from said company who said I missed a payment at 9:51 this morning so I rang and spoke to somebody to which I was told you missed a payment therefore your payment plan has been cancelled and you will have to set up another one. My issue is how can I have missed a payment if the payment was due today and was paid today how can I have missed a payment? If didn't pay until tomorrow then I can understand them saying you have a late payment. I have 4 debts that I'm paying off at the moment which i got due to my health failing not because I just didn't want to pay my bills. The person I spoke to on the phone I found abrupt and off hand when I was trying to ask questions her attitude was like she was better than me these people need to realise that there health could break at any time and they could then be in debt and they could then be treated the same way. Just because we are not working due to becoming poorly dose not mean we should be treated like we are rubbish which is how I felt after the phone call with them. I haven't even had the debt validated to me in writing and they say I should of had court papers for the ccj which I haven't. Yes I buried my head in the sand over the debts but that doesn't make me a bad person. The fact I didn't receive court papers must mean the ccj is not legal? I am not sure if that is the case but I have been told that I can not get it set aside because I knew about the debt. My contract for the debt was not with these people it was with another company I only started paying this company money because I didn't bailiffs coming to myhouse.

"they ask for your account of which i…"

they ask for your account of which i dont have one lol, they are chasing a debt which is not only time barred but was on my bankruptcy over 12 years ago why are this company not shut down for fraud, they reply about this non existent account lol

"Lucky to get 1 star!!"

Lucky to get 1 star!!! A bully, harassing company that obviously do not understand the law of this country!!!

Just for your info PRA Group:

"The limitation period for collection of debts is 6 years from the date the debt became payable and after that time they may become statute barred. This means that the debt is no longer recoverable, including by legal action in the courts."

AND don't send some message saying "sorry to hear...blah blah blah"

Stop wasting your time & other people for a debt you probably purchased for £5 and now want £5K!!!

"Complete scam"

I have never had any debt and yet I am being called daily by this 'company' regarding debts I apparently had when I was 13 and didn't even live in this country.

"Quite disgraceful behaviour"

Quite disgraceful behaviour: callous, oppressive and bullying.

"Absolute horrors proof of debt emailed…"

Absolute horrors proof of debt emailed twice chasing again. I’m at my wits end I have 2 chronic health conditions and having an op on my ileostomy to be reversed in New Year. I can’t sleep my anxiety is unbearable and I cannot stop crying. I set them proof last year and now they want me to prove it again. They are spiteful and certainly know how to ruin Christmas. They now want to help. They have been sent proof of payment twice. I am not sending anymore proofs.