"This company is bullying private…"

This company is bullying private leaseholders into making voluntary contributions instead of Section 20 ones. Its letters are extremely threatening . No soft skills at all ,just bullying and threatening.

"Despicable Service"

Scanlans are an extremely unprofessional, incompetent company whose service as property managers is not even worthy of 1 star.

I have lived in my apartment for just over two years and from the outset complained about the appalling level of service provided and the ongoing breaches of the Lease.

Every aspect of the communal areas, both interior and exterior, is neglected and fallen into a despicable state of disrepair.

In the two years the service charge has increased by over 30% to almost £140 monthly with nothing, or very little repair or maintenance, being done.

The carpet, which is almost 20 years old, has extensive black staining on every stair and on landing and the metal stair strips are black with rust; the walls are covered with black marks, chips and scuffs; the wood work around doors is rotten with all paint totally worn off; the car park is covered in debris and moss; there are no shrubs in borders and bark is in many areas very thin or non existent; the patio is covered in debris with weeds along borders and dirty slabs that are never swept or cleaned; the driveway is filthy, covered with a black stain; the doors to meter boxes have completely fallen off; windows are dirty and not cleaned all year. I could go on …

In response to my complaints Scanlans continually make assurances that they are going to review any maintenance or repairs to be actioned, or mostly deny that there is a need for any improvements, arguing that the severely neglected areas are ‘acceptable’.

It is like banging your head against a brick wall trying to communicate with such an indifferent company whilst being subjected to living in slum conditions.

If I had known what Scanlans were like I would never have purchased a property allegedly ‘managed’ by them and would advise anyone to avoid this company at all costs. The experience has been highly stressful and my only desire is to sell up and move out.

Their behaviour, ineptness and lack of accountability is nothing short of criminal.

"Very helpful"

Very helpful, quick responds. Always a pleasure to deal with Susana

"Scanlans has been very helpful to me"

As an investor, I have had experience of several Management Companies over a long period of time and, without doubt, the service I received from Alex Normand of Scanlans in Manchester has been outstanding. She always replies fully and promptly and nothing is too much trouble. Life can be stressful dealing with tenants and property matters but Alex has made my life so much easier.

"Nicola Hall"

It’s always a concern when things go askew and you need help from your managing agents but I must congratulate Nicola Hall Assistant Property Manager of Scanlans Property Management for the speedy and excellent services she offers
I appreciate her professionalism
5 star *****

"Overspend on service charge every…"

Overspend on service charge every quarter yet never seem to have visibly maintained anything in the block.

"I recently spoke with Steph regarding a…"

I recently spoke with Steph regarding a property issue I had and she was incredibly helpful, in fact she went above and beyond the norm. It’s customer service like this that makes a difference so thank you very much Steph!

"High profits and minimal work done!"

Scanlans manage the building I live in and I have got to say they are the most inept and arrogant company I've ever dealt with. It's a large tower block with floor to ceiling windows, so how often do we get the windows cleaned? Once a year at best!

Communal areas have deteriorated steadily over the last five years: dirty carpets, walls marked and stained, water ingress from the roof. The courtyard outside is a deathtrap when it rains, but Scanlans refuse to clean it.

There has been a 50% rise in service charge over the last three years, and the level of service has gone down!

Agency staff who are employed by Scanlans are a joke, they sit and play on their phones all day whilst the agency who supply them to Scanlans is ran by Scanlans!

The partners of this company are vile people!

"Waste of time"

I have a maintenance issue for coming up to 3 years that i have been given excuse after excuse for the job not being done. I pay my maintenance charges in full on time, which i have seen an increase of £100 a quarter in that time. There has been 2 maintenance managers that i have dealt with and both have been of no help at all. What are they paid to do ?

What exactly are we paying for ? If i withheld my maintenance charges they would be on to my in a flash. This company is a waste of time.

"A 'star' at Scanlans Birmingham."

Having had experienced the 'services' of a number of Property Management companies over recent years my expectations were somewhat limited. However, a particular member of staff at Scanlans in the Birmingham area really stands out. She is highly efficient, diligent, reliable and intelligent in her decision making with regards to how best to look after the building and those who live in it. She has risen admirably to every challenge and there have been quite a few! I have not mentioned her name as per the guidelines for writing a review but I will happily elaborate if asked by the Scanlans senior management team.