"We've had nothing but issues with…"

We've had nothing but issues with Scanlans.

It ought to be unnecessary to air dirty laundry, however, there appears little other recourse.

Worse than useless. Chase for responses never getting a reply.

Considering how much we pay them it feels like the customer is an inconvenience.

Don’t live up to the values they state are at the core of their business; but they are quick enough to send demands for money, and get solicitors involved for non-payment.

Caused me so much stress and anxiety but why should they care.

We overpay for a service we don't get.

We've received a massively uncompetitive service charge bill demand since 2020 and they include the insurance hikes within the service charge instead of sending us a separate bill.

We still haven't had a copy of the insurance certificate and documents for 2022 which by law they are required to give us, despite many people requesting it since January. I assume they are behind with schedules. Understatement, and as I understand it, this is a requirement not a timescale they aim for. How our director signed off on the 2021 and 2022 service charge bills without it I cannot fathom... oh yeah, not really in their interests to challenge.

No actual paper accounts issued to residents who are not on the "Portal" despite being REQUIRED to issue them by June 2022. I assume they they think that all leaseholders have now signed up to the "Portal" (where you view all documents electronically); but, I would like to make them aware that some people are not, and there are some who would still like to be contacted by post! No comminication asking us if we would like to go paperless either to save the planet?

Huge number of discrepancies, and queries not responded to. We complain to our property manager, but his inability to communicate with us all, in a timely manner, means that we have to go escalate it to the CEO manager, and even then we still don't get replies! I honestly think they believe not replying means I can't escalate it further this time.

Faulty fire alarms take weeks to fix. A fire door on our development was damaged nearly 4 months ago and not fit for pupose, and only just been badly repaired, via a sole trader who may or may not be qualified to fix and repair fire doors.

Given that we have spent the last 2 and half years living in premises that are a fire hazard according to the fire brigade, without any current updates on where we are at with remediation works; it is no wonder most people are experiencing a detrimental effect on their mental health, which is also compounded by the extreme pressures of the cost of living, and other issues.

"Scanlans: Excellent service"

Scanlans have recently taken over the block where I own a flat. I wanted to leave a review for Nicola who went beyond the requirements to provide an excellent service with great care for circumstances outside my control that caused me an issue. I would prefer not to give exact details but the behaviour of another party led to me being out of pocket and Scanlans, without requiring to do so, supported me with that problem by providing the information I needed for free. I am very thankful for the kind gesture.
Many thanks

"Constant issues"

Constant issues, poor communication inflated service charge demands, bullying tactics with legal letters for missed payments even though payment request was not made. Just a poorly run company from top to bottom

"Horrendous company"

Horrendous company, we are still waiting for vandalism damage to be repaired in our apartments. At one point hall way carpet was set on fire, these apartments contain families with young children living in. To date nothing has been done & to top it off they have put our charge up. Blood will be on yours hands.

"Absolutely vile"

Absolutely vile, despicable, heartless company. I hope you sleep well at night whilst we're all homeless because you're money greedy, scamming, lazy and disgusting people. Everybody who works at scanlans should receive jail time. I will NOT stop until you all receive consequences. Letting around 50 people including children live in a building with severe fire safety hazards that YOU WAS SUPPOSED TO FIX. I reported these problems to you, the environment health officers and bradford council as we were sick to bloody death of that faulty alarm waking us up at daft o'clock, I said to the firemen one time there's going to be a real fire and no one will leave their flat thinking it's false and oh look IT HAPPENED. Absolutely disgusting, can't even put into words my hatred for this company. Still sleeping on the floor when I had a life, apartment, therapy and was in college and it's all down the drain. You have actually ruined my life.

"Dispicable Company"

No stars . WARNING to prospective purchasers of apartments . Do check who is managing the complex & if it is Scanlans PM, think twice..check out the internal communal areas, bin storage etc carefully. They would not satisfactorly repair the leaking roof of our building & as a result we have rotten insulation in the attic space above, giving rise to damp & cracks on ceiling and walls in one of the bedrooms. They employ dodgy contractors , with no oversight. Remember leaseholders you pay for this deplorable 'management' in your annual service fee. With Scanlans in charge the value of the apartment has decreased.

"Surveyors unable to produce accurate plans or admit mistakes"

A Scanlans' surveyor was assigned by RICS to produce a stage 1 report for a boundary dispute. He produced a report in which he stated that the boundary hedge ran a different line from that shown in the Land Registry which would have given my neighbour several meters of my garden. In the report he stated that the hedge was near to a tree in my garden. However the plans in the report of the hedge showed the tree in my neighbours garden. I pointed out this error immediately and that his plans did not match aerial photographs. He denied that there was a problem, then produced another plan moving the position of the tree on to the boundary. I complained to RICS. They said that they could not comment on the work of one of their members. I commissioned an GPS engineering survey, which confirmed that the hedge did run along the Land Registry boundary and showed that he had swapped the measurements of the width of the gardens. I filed a small claim against Scanlans, which after many months was found in my favour. During this time Scanlans themselves denied that there was a problem with the report and that by commissioning a second survey, there were now two opinions. Would I use Scanlans- No, Would I recommend the RICS Neighbour DIspute Resolution Service, which advertises itself as considerably cheaper than the courts- No, all it did was produce an erroneous report I could not challenge. If I had another boundary dispute I would commission a GPS survey of the boundary and get that compared to the Land Registry plans and mediate with my neighbours through solicitors.

"Scamlans!"

I bought an apartment towards the start of this year and Scanlans are the property management company, the level of service is terrible and they simply do not work to resolve issues raised by residents.

I do not drive and rely on using my bicycle for work etc and the lock on the bike storage shed was broken even before I moved in. I raised it with the point of contact on the first few days of moving in. I also mentioned that likely because of this, the communal areas are being used to store push chairs and bikes etc which makes the apartments look very untidy.

7 months later nothing has been fixed, despite following up multiple times in that period as well - I even spoken to a Scanlans employee in the car park but not even that helped. It has been 6 weeks since my last chaser but still no reply or attempt to get anything resolved but they’re very quick to follow up when they’re wanting money from you.

The only thing I can say is that having read other reviews, they actually do maintain the gardens in my development but that is about it.

At this point I’m just being ignored, yet I’m being asked for upfront payments when they’re not providing a satisfactory level of service.

I’m not someone who usually writes these reviews but I want to make sure that Scanlans management are aware of the shocking way their employees deal with tenants.

"Extremely poor value for money for a property management company"

We currently pay £35 per month service charge for grass cutting. The level of service from Scanlans is extremely poor. They often increase the service charge but are not able to explain themselves when challenged. None of the clauses within our lease are policed and we have some major issues on the estate, including unsupervised kids / babies running around the car park and dog fouling. I definitely wouldn't recommend Scanlans.

"This company is an absolute joke and…"

This company is an absolute joke and shouldn’t be allowed to manage any estates, they took our estate over from Taylor Wimpey around 2017, they are supposed to maintain the estate to the same standard, my estate looks like a run down dump! Gates broken, park falling apart and in poor repair, holes in fences, nice gardens now non existent, they take money, don’t answer emails, full of false promises and lies in general are just a waste of money, stay well away if you have a choice.