"Susana has been amazing and anything I…"

Susana has been amazing and anything I have asked to be sorted she has reacted to immediately.
The development is much improved, since Scanlans came on board.

"Disappointed but not surprised"

I have lived in a property for 5 years where Scanlans are the management company.

The only good point is that the communal garden is looked after and regularly maintained but the service charge that we pay monthly seems expensive considering this seems to be the only benefit.

Since moving in, we have received high unexpected bills asking for extra money for the electric gates to be maintained, which we would expect to be part of the monthly service charge.

Residents also were fined for not displaying a ticket in their (or their visitors) vehicle when parked in their own cark park spaces. When discussing this with other residents, nobody had ever had an issue with someone else parking in their space and everyone felt that these fines were just another way for Scanlans to take more money. Scanlans only removed the fines when they were confronted with a piece of paper signed by every resident, claiming that it is ridiculous to be fined for parking in your own parking space, especially as a homeowner.

In addition to this, my household never received a new fob for the electric gates when these were sent out. We have been charged £50 for a new one, but when looking at this model online, the retail price is between £17-£25. I don't understand why it is double the price.

Despite paying the service charge, I'm left wondering when the next unexpected bill will arrive and why we seem be charged so much for receiving so little.

After looking for more information on Scanlans online the first two things I saw were: 1) Scanlans having a huge boost in annual revenue. 2) Scanlans failing to address concerns raised by multiple residents across different estates regarding fire and safety. It really doesn't look good and doesn't give me much confidence that this company cares for more than just getting more money.

"Awful company"

Awful company. Mismanaged and negligent. Failure to carry out even the most basic tasks, no routine maintenance. Allowed gutters to overfill by not removing leaves and debris, this caused irreparable damage to possessions and to my apartment. No assistance, out of hours team appalling. Service charge paid and ABSOLUTELY NOTHING back aside from having to replace possessions at considerable expense due to complete incompetence from Scanlan's. A bunch of thieving inept crooks that couldn’t even manage a wendy house.
Avoid them at all costs.
Edward Scurr

"Excellent customer service"

I am in the process of selling my property (managed by Scanlans), and had to request a management pack. Steph Payne dealt with my case, and has been incredibly helpful throughout. They answered my questions, and sent me my documents quickly. I recently emailed Steph again (months later) requesting an updated document, and they responded in minutes! Very happy with the service, thanks!

"Absolutely poor management that take…"

Absolutely poor management that take your money but fail to improve or even maintain a safe building for residents.

"SIMPLY ROTTEN AS THE PROPERTIES THEY "MANAGE""

Good at collecting... Bad at spending and maintaining.

"Immoral and poorly run."

One star because I cannot go lower. This company is not maintaining our estate. The weed growth is wild and the play parks are broken and they refuse to fix. Bins overflow with rubbish. And to make matters worse they do not pay the electricity bill for the street lights and for some reason I’ve had the debt collectors come to my private house to claim scanlans debts.

"Very difficult to get in touch with."

Very difficult to get in touch with.
Have a disconnection letter for the landlord supply which Scanlans are responsible for. Very poor minimal maintenance of grounds. Would not recommend if you want happy tenants

"Always very professional"

Always very professional, as Director of large development in Manchester I have been continually impressed at the service level and knowledge of the staff.

Everyone is always very happy to help and you talk direct to Property Managers NOT a call centre with a robot.

Christian T is amazing thanks for all your hard work !

"Very professional company"

I am a contractor for Scanlans and they manage a site I own a property on they are very helpful in the workplace and on site.
I wouldnt recommend any one else on managing sites and a pleasure to work for always taking that extra mile for contractors and customers.
Especially Victoria in accounts and property managers justine Greeson, Amanda woods ,Christian Taylor and Ian magines.
Thanks sean
Director and contractor