"This company is illegally refusing to…"

This company is illegally refusing to refund my money for a flight cancelled by British Airways, after sending an email confirmation that they would do so. The airline has confirmed they have sent the full refund to Skybooker, but Skybooker is holding onto it and refusing to give it back to me, with no explanation. They have lied and scammed us and I would suggest avoiding booking with them at all costs. I am currently entering into legal matters with them as they have blocked my phone number so that I can no longer call and request them to process my refund. Worst experience of my life and I can't believe there are such disgusting people as these in the world. Not sure how they can live with themselves or sleep at night knowing that they do this to people.

"Recently we traveled to Calgary with…"

Recently we traveled to Calgary with our family and friends. Skybooker truly made our travel much easier with decent price and their friendly service. I would recommend the agency to people that are looking to travel.

"Beware of fees if your flight is canceled"

Beware: If your flight gets canceled you will lose 25% of your ticking price! Over 900 registered complaints!

"Sky Booker truly helped me and my…"

Sky Booker truly helped me and my family get to Calgary the most fastest and economical fessaible way possible, the customer service was resourceful and friendly and helped make our trip easy to juggle. I would highly recommend this to anyone looking for a well run airline agency.

"We booked a flight for a group of 8…"

We booked a flight for a group of 8 through skybooker. It was managed very well and we had no troubles in getting our tickets and managing the seats.

"Difficult to work with, service fees, etc."

What can I say... If Covid-19 hadn't ruined global travel, I probably wouldn't be writing a review at all. This company was extremely difficult to get a refund processed through, even after all the mandates, laws, and even airlines saying they would offer full refunds to anyone, regardless of the ticket type.
I had one international flight fully canceled by the airline, and a schedule change that would have changed a 2 hour layover into a 10 hour layover, as well as another schedule change that added a stop to my 1-stop return (ignoring the fact that I couldn't even travel from Europe to this city due to new flight restrictions).
Even after this, it still took multiple demands and emails to get someone to process a refund for my family. That was June 23 and now its August 10. I still don't have my $3500 airfare refund on my credit card (Also, this was not the total fare amount I was initially shown, I was quoted a higher fare, which turned out to be full of service fees). I will NEVER use this company again, and probably not any other 3rd party booking company that does not disclose the amount of fees upfront. I will probably be out $500 of "service fees" that I will have to go through my credit card company to try and recover.

"Do not do business with this company!"

COVID related. When all of this started, I called the company to learn what our options were. At that time, the representative advised that we could cancel our reservation, but that would cost us a penalty. He also stated that, if the flights were cancelled, we could call in for a full refund. Because of this, I decided to wait until the cancellation. Our flight to Europe in July was cancelled at the end of June. When I found this out (through my own research), I called the company and was advised that I could get a refund or a credit on a future flight, but had to have the voucher redeemed by January 2021. Since I didn’t know when the concerts that we were going to would be rescheduled, I opted for the refund even though they advised that the reimbursement would take up to 90 days. At the time, no mention was made of fees that would be taken out. Today, I got the following email:
In regards to your reservation, you can either get a refund of $1810.44 or else future credit for the paid amount valid for 2 years from the date of purchase which can be used to rebook an international trip to Europe.

Kindly decide and let us know to proceed further.


Thank you,
Frank Jones
Skybooker.com

The amount offered is significantly less than what we paid and is less than what it would have been in April when I initially called. I feel I have been lied to by this company. Please beware!!

"wouldn't even recommend to my enemy"

My wife and I have had a horrible experience with this company Skybooker. I would not recommend this company not even to my worst enemy. They refuse to communicate cancelled our flight without permission made us pay fees since they took it upon themselves to cancel our flights without our permission and didn't inform us we wouldn't get a full refund. WHY WOULD A CUSTOMER HAVE TO PAY FEES WHEN A COMPANY CANCELLED THE FLIGHT WITHOUT THERE PERMISSION? why would the customer have to take the lost on that? shouldn't the company that cancelled our flights without permission be the one to lose the money? not the customer? My wife has spent hours and hours of stressing due to this company taking our $1,020. really wish this company would admit there mistake and gives us our money back.

Note: I'm the husband so I'm allowed to state my experience of you guys since I'm another person. so this is not a duplicate review. Two different people that bought 2 tickets under SRDAD7

"WORST SERVICE EVER"

worst customer service experience i have ever experienced they cancelled my flight without my permission and wont give me my money back...they now ignore me and there excuse is that im working for a competitor?? no clue where they got that from cause i am not... please give me my full refund since you cancelled my flight without my permission... thank you. So skybooker reaching out via social media since you refuse to respond to my emails or take and return my calls. WHY did you cancel my flight without my permission? Also, since i never gave you permission to cancel my flight where is my money? Why should i have to pay fees when you cancelled my flight without communicating that i wouldn't get a full refund? i was trying to get a travel voucher but they wanted to charge me another $1000 to use my voucher. but if i went online and booked on there site it was actually $80 less then the voucher? they never explained to me why i had to pay another $1000 to use my travel credit of $1474.90. They ignored me and cancelled my flight made ME pay fees when i gave them no permission to cancel my flight. Maybe Skybooker will do the right thing and refund me all my money you owe me which is $1,020.

PRN SRDAD7

UPDATE: I AM QUITE SICK OF YOU guys of accusing me of being a competitor what evidence do you have of this? NONE cause im not its your excuse to ignore me. I am also sick of you accusing me of writing duplicate reviews??? as you anyone can see there is none you just provide and poor service which results in bad reviews... provide good customer service skills and stop taking money from people and you will have good reviews....

"Update"

Update: Skybooker reached out and we were able to resolve the dispute. Thank you for addressing the issue.