"Such a disappointment, never again !"

I have purchased multiple trees from Croft & Cole for 4 years. First 3 years apart from delivery issues and a damaged tree which they resolved, I have been very happy with the trees, in fact the first years tree was the best I and my family have ever had. However, this years the 2 trees they sent were nothing but disappointing. The trees came in plastic bags and not the normal recyclable cardboard and when opening the bag the amount of damaged branches and dead needles were shocking. On the day of delivery we drilled the trunk and placed in buckets of water, neither of the trees took any water. 2 weeks later the trees look a disaster, they are completely dry and needles everywhere. Unfortunately we have had to remove most of the decorations as they won’t stay on the beaches as they have dropped so much. I don’t know what has changed in Croft & Cole for such a dramatic drop in quality, but I for one will not be giving them another chance. Oh and don’t bother sending me the £20 candle as an apology, it’s just a insult when spending £200 on 2 trees and over £350 of damaged ordainments.

"Best tree(s) we have ever had!"

Best tree(s) we have ever had!

After the fantastic independent review in the Independent Newspaper we ordered our trees from Croft & Cole this year…. I can honestly say they are the best we have ever had!

Profile is amazing, they barely drop (and we have an inquisitive dog that likes to go underneath!).

Cannot recommend enough!

"How disappointing"

Oh dear. Like many others had a great tree last year. This year packaging awful, tree damaged and wreath missing. Waiting for response from customer service. Will not use again

"Great in 2021, 2022 not so great"

Ordered from Croft & Cole last year and loved our tree. Some quality issues this year but resolved via customer service. Hopefully next year will be better.

"2* tree but 5* customer service"

Like many others who have recently written reviews here, I’ve had beautiful trees for the past couple of years from
Croft and Cole and when this year’s arrived I was bitterly disappointed. I emailed them a photo (at 8.30pm) requesting a refund and received a very apologetic reply in less than 30 minutes with an offer of a full refund (including delivery charge) which has today been received. If this was a review for customer service alone it would be 5*, sadly the quality of the tree means it’s not.

"Absolutely shocking trees what went wrong last years were fantastic."

I have been a way for a few days and just arrived back and my trees are definitely not going to last the next week never mind Xmas day. Please contact your method of payment and report Croft and Cole to trading standards.

Our Tree Guarantee
HAND-SELECTED
Our trees are hand-selected from farms across the United Kingdom for their outstanding quality and beauty. We search through hundreds of acres of premium Christmas trees, with only a tiny percentage being selected for the annual Croft & Cole collection.

MY TREES ARE ANYTHING BUT PREMIUM BELIEVE ME I WISH THEY WERE

NO HOLES OR BARE PATCHES
Our Christmas trees have a full and thick foliage that gently thins towards the top lateral branches and leader

BRANCHES ARE DROOPING DOWNWARDS PHOTO WAS SENT TO YOU BUT YOU REQUIRE FURTHER EVIDENCE COME AND COLLECT THEM AND REFUND ME MY £179.97.

STRAIGHT UP & SINGLE LEADER
The leader is the top vertical branch of the Christmas tree and for the most stunning looks we only select trees with a single leader that points straight up.

?

CORRECT PROPORTIONS
Christmas trees come in all shapes and sizes but we only select trees with good symmetry and proportions that are individually pleasing to the eye.

MY TREES ARE DEFINITELY NOT PLEASING TO THE EYE MY DECORATING SKILLS ARE AWSOME BUT EVEN I CANT DISGUISE THE OBVIOUSLY POOR QUALITY

HEALTHY & LONG LASTING
We only select healthy trees with good colour so we know your tree will look fresh for the entire festive period.

AT A PUSH MIGHT LAST TILL THIS WEEKEND BUT THE PINES NEEDLES ARE DROPPING AT A TOUCH. XMAS DAY WILL BE A SORRY STATE OF AFFAIRS

ACCURATELY MEASURED
Our trees are measured from the bottom of the trunk to the top of the leader and will only ever be equal or greater than the size selected.
e.g. a 5-6ft tree will be no smaller than 5ft but could be up to 6ft or even a little over if it has a long leader to make sure that you get the full size you had in mind.

SUSTAINABLY GROWN IN THE UK
All of our trees are grown in the UK, this helps support British farming and keeps our carbon footprint to a minimum. All of our farms replant after harvest.

FRESH FROM FIELD TO FRONT DOOR
We take delivery of our selected Christmas trees on a daily basis, this allows us to make sure we're dispatching a tree that is fresh from the field.

TREE WAS DEFINITELY NOT FRESH

READY TO STAND
Before we package our Christmas trees we re-cut the bottom of the trunk, this opens the stems and will allow the tree to hydrate when stood in a water holding stand.

NOPE - ONE OF TWO HAD TO HAVE AN AXE TO THE BOTTOM TO ACTUALLY GET THE TREE TO FIT

STRONG & BESPOKE PACKAGING
We deliver our Christmas trees in a strong, unique and recyclable packaging, which allows the trees to breathe in transit, while also providing maximum protection.

LAST YEARS BOX PACKAGING WHICH WAS BRILL HAS BEEN REPLACED BY PLASTIC BAG PACKAGING WITH HOLES NOT SURE IF YHE HOLES WERE INTENDED. UPON OPENING PINE NEEDLES FLOODED MY FLOOR

"Stay away from them"

In 2021 we received an amazing tree and wreath. Stunning packaging too! This year (2022) I ordered Christmas tree and wreath without even thinking. However, I was very disappointed. Tree is mediocre, it came in a bag looking like a dead body. Wreath wasn’t even there. After chasing croft&cole with emails I got answer that it may be delivered some other day by DPD. I received the wreath and that was the second disappointment. Small deformed, below average and severely overpriced. After my trip to Costco and Asda that evening I spotted way better beautiful very big trees for only £35 Our Croft and Cole tree looked very poor (actually most of needles fell off already) in comparison. I felt robbed. I complained and they never even bothered getting back to me - at least acknowledging my email. Lowest if the low. Do not recommend - don’t buy from them. Disappointment

"Scam company"

Scam company - avoid. Ordered tree and paid for delivery for 9th December. No tree. Customer service is non existent. Finally managed to get in touch with the courier who said that they will deliver on the 16th December. Dead tree, no thanks. This company is overdue on accounts and confirmation statement and applied to be struck off just a few months ago. Will be reporting to trading standards as it’s clearly a scam. Thankfully paid via credit card.

"Worst Christmas Tree Ever!"

Worst Christmas Tree Ever!

Due to illness I decided to order my tree online and emailed Croft and Cole as I was nervous about doing this.

I ordered a 7-8ft tree but following their tree sizing guide asked if it could be nearer to 7ft rather the 8ft or above. With this in mind I was expecting a tree between 7ft-7ft 6” but unfortunately the tree that has arrived is smaller than 7ft and is by far the scrawniest tree I think I’ve seen

As mentioned by others the quality for the price is not comparable and I can purchase a much more premium tree from our local garden centre for around £30-£40 less.

I’ve emailed the company today as the tree certainly does not meet the Christmas Tree guarantee on the website.

I was hoping that a collection/refund would be an easy process but having read the comments on here I fear that will not be the case.

We are now having to go out this weekend and search for a tree which is exactly what we wanted to avoid.

"No tree!"

I have had Croft & Cole trees the last 2 years and they’ve been fine. Had this years delivery booked in since October and delivery confirmed by the courier for this afternoon, then this morning a message from the courier:
Due to issues within our warehouse the stock could not be located to load for delivery today. We are working on resolving the issue and will contact you as soon as we have an update. We apologise for the inconvenience caused
No one answering the phone at Croft & Cole.
Don’t plan to buy from them again.