"TERRIBLE"

TERRIBLE, Would give 0 stars if I could, payed for my tree a month ago, never came on the delivery day, dont reply to emails, just so disappointed.

"Don’t always believe what you read"

My tree last year was fabulous this year was dreadful a truly terrible shape, baubles droop making the tree look dead. Customer services asked for pics , I sent heard nothing more! I’ve seen far superior trees in garden centres since and cheaper.

"Avoid"

Like some many other reviews on here, we used Croft and Cole last year and they where great. This year however its a totally different experience. We didn't receive our reef and the tree that arrived was the wrong size. We have emailed and called numerous times, and are not getting anywhere. Looks like we will need to start a claim against them to get our money back, not what we want to be doing over Christmas.

"No tree for son's first Christmas!"

No tree for son's first Christmas!

I purchased a tree from Croft & Cole following research and the excellent reviews. My delivery date of the 1st Dec came and went. No answer on phone number provided after multiple attempts and messages left.

To their credit, I received an email that evening apologising, explaining the courier had lost it and offering resolution of refund or replacement for delivery 7th Dec. I chose the latter option and again, the delivery date has come and gone.

I received no confirmation that they had executed the replacement and have had no response to multiple emails.

Shocking customer experience, the least that can be done is to communicate with your customers when there are clearly issues in your supply chain.

I now need to try and sort a tree for my son's first Christmas somehow else, which won't be easy given the whole house has COVID and I have no idea when I'll be able to go out and get one.... and likely all the good ones are gone.

"Avoid"

Avoid. Had a great experience in previous years, tree arrived 6 days late, no active phone line and wouldn’t respond to emails. Tree is falling to bits after being with a courier for a week despite paying for next day delivery. Stopped replying to emails and messages. Tree full of mulch and it stinks, never again. Avoid!!

"Issues with Croft and Cole 2022"

I have had the same experience with Croft and Cole this year as most of the other posters this year.
My issues started with ArrowXL losing the tree in the warehouse, so multiple calls to their customer services the tree was delivered a few days later than expected.
When the tree arrived it was not in the expected cardboard packaging as per previous years and the tree was no where near the same quality.
The only way we got a response from the company is by emailing them.
If it is any consolation to any of the posters on here, I do know that the founders of the company did sell it this year, so the original people are no longer running the company. have hope this helps people understand why issues have occurred this year but not in previous years.
10th December - to add insult to injury the tree light supplied with the tree have now failed. Not a great start for the new owners of Croft and Cole

"Agree with recent reviews: avoid."

Agree with other recent reviews. We liked our tree last year and were expecting similar quality. Instead the tree arrived a day later than supposed to, wet through, shedding pine needles still four days later and smells like a wet dog. Very disappointing and will not use this company again.

"Avoid!!"

Ordered and paid for a 5ft tree. The tree that was delivered was 2ft9!
No response from the company despite emails and phone calls.
Avoid!

"Contacted by Croft & Cole"

Update (07/12):
Croft & Cole reached out to me today to offer explanation and apologies. It seems the fault lies entirely with ArrowXL and their poor organisation and communication.

I’ve been assured a fresh tree has been sent, not one sat in transit for a week. It remains to be seen whether the condition of the tree is as good as previous years with the less sturdy looking packaging. If the tree arrives tomorrow in good condition I’ll amend the review further.

Original Review:
Excellent for the last 2 years. This year, the tree hasn't arrived and there's been no update from Croft & Cole or the new courier ArrowXL.

Just some text on the delivery day stating they'd received the package to the wrong depot so it wouldn't be delivered. Delivery was meant to be on the 2nd.

"Disappointedly let down"

Tree is yet to arrive, no update or correspondence, phone number diverting directly to a pre recorded message. A Companies House Compulsory Strike Off Notice now appears to have gone public.