"AVOID, dry shedding tree and poor customer service"

** Just noticed companies house have first gazette notice for compulsory strike off for Croft & Cole ***

I have used Croft and Cole in previous years and always been pleased. Completely different story this year. The tree arrived a day late, which is irritating as one of the reasons I pay a premium price is to get a tree delivered on a day that suits my schedule. The tree itself was not in a good condition with BROWN NEEDLES, badly prepared stump, uneven asymmetrical branches (clearly not hand picked as they say they are).

This year it came in a plastic bag (which seems like a bad move given that previously the box was recyclable and more protective). The bag was full of brown needles. I have put the tree in the stand and given it lots of water - but it is shedding an enormous amount and the branches are very droopy. This is not a premium tree. The branches still have lots of brown needles which no doubt will shed soon.

I also ordered lights and a tree stand. The wrong colour lights were sent, and the box the tree stand was in was damaged. The box did not contain any information about returns.

So far no response from Croft and Cole when I have raised my issues via email as the phone number just has an out of hours message on regardless of the time of day.

"AVOID"

AVOID!I have ordered Croft and Cole before and it’s definitely not the same quality. This time the tree was delivered inside a bag instead of the cardboard box. A tree that is supposed to be premium/exquisite and shed free, is wonky, badly cut and shedding needles all over. I wish I could share photos on this post! Also, the delivery was a day late and you pay 10 pounds for a specific delivery date. It feels like a SCAM.

"Tree has not been delivered and no…"

Tree has not been delivered and no response to several emails I have sent
Avoid!

"Tree not delivered!"

My delivery was scheduled for 26/11/2022 and didn’t arrive. After numerous calls and unanswered emails I’m still none the wiser as to what’s going on.
Is Croft & Cole still trading?

"Tree didn't get delivered"

Tree didn't get delivered. Croft and Cole didn't pass on my mobile number or the delivery instructions to the courier company. Earliest the courier company can redeliver is in 7 days time in which time the tree will dry out. No way to contact Croft and Cole.

"Fabulous tree"

What a fabulous tree we had this year! It was a perfect shape and most importantly stayed green with very few needles dropping. It is now outside waiting collection (14 January) and its still the best looking tree in the street!

"I was sceptical as I spend hours trying…"

I was sceptical as I spend hours trying to find the perfect tree. The tree arrived packaged and I was worried about how the tree would look. I need not have worried it was perfect exactly what I would have chosen but probably better. This is the 4th week it’s been indoors and it still looks beautiful. It has lost very few needles even with the dogs trying to get to the baubles. I really don’t want to take it down. I will definitely be ordering next year. Thank you for such a lovely tree.

"Ordered 2 trees a smaller one for the…"

Ordered 2 trees a smaller one for the hall and 6ft 5 for the living room. AMAZING absolutely best trees ever. Waiting for my wreath to arrive. Will definitely be ordering from you again superb service even down to delivery. Not the cheapest but the best trees by far. 10/10

"My tree arrived on the morning it was…"

My tree arrived on the morning it was due and is absolutely amazing. I am thrilled with it. It is a perfect shape with full foliage and looks so fresh and healthy.
I wondered if it would be that special and I can absolutely say that it is. It is the best tree I have ever had. When they say that they are hand selected it is clear that they are. A brilliant product.

"Amazing Tree"

Amazing Tree, pure quality and perfect the service from Croft and Coke has been brilliant and will be using them every year