"I´ve been trying to reach for help a MONTH!"

I´ve been trying to reach for help for a month al ready and have no answer. I´ve been calling all day and have no answer I need to send the papers to get started on this so can some one answer. How do I get the papers I need to send, we´re do I send them to, whene do I send it? HELP!!!!

I don´t need to change my password!, I need to now whats the next step, how do I send my documents this is the message the paige shows "Thanks for your submission. You're Almost Done!
Please call us now to complete your process at (888) 612-9899

We'll conduct a final review of your passport documents and answer any questions you may have before you ship us your documents" I´ve been on line all day!!!!!

"The worst service ever"

The worst service ever. Everything they claim to be on the website is a scam. The services your claiming to pay for is a scam. I got the opposite experience and services they claim. You’re paying for their expertise, trust, customer service to get your passport but yet no one can ever reach a single person working for this “company”. They claim on the website “help every step of the way” that’s a JOKE. I have not been able to reach a single person for MONTHS. I have multiple tickets open, have called multiple times, messages the Facebook account. Someone answered back days later and said “I'm so sorry and hope one of our representatives would have reached out to you by now or you made contact by now. I said actually no, not at all. And they never responded! As I write this -I’m on hold again as I wait for anyone to answer. I have waited for 47 minutes before just to get no response. After all this and finally getting my passport package sent out. They sent it back with no reason indicated what I was “missing”. I called many times and inquired for help before sending it so this wouldn’t happen. I also have no idea what I could have been missing as everything is there.I’m going to end up missing my best friends wedding now. I started this process with them back in April needing it by October. It is now the end of July.

"This is one of the worst experiences…"

This is one of the worst experiences I’ve ever had with a business. I took the forms they sent me to get authorized for my new passport and the passport office said they couldn’t authorize my forms this company was so suspicious. When I called customer service they said to try again and if it didn’t work I could get a refund. I tried again and the passport office said no. Ever since the last customer service call every single one of my calls has been dropped after an hour of being on hold. Currently on hour 4 of trying to get the REFUND THEY PROMISED ME.

"Refund Request"

I did a cancellation request to receive a refund and still have not received any communications on the update of my refund. I used this service against my better judgement because I had urgent travel plans. I see why this site gets so many bad reviews. The process to receive a refund should be just as easy as it is for them to charge the card. I will not be using this service again and recommend no one use this site. No matter how long they have been in business and they will surely state it in there response, they do not have the best customer service.

"lack of communication"

Edit: i did recieve my refund with in 24 hours so i did change my review from 1 to 2 stars because i got my money back. But no explanation as to why I had such difficulty with the post office or why i could not get any answers via phone.
I never said this was a scam, however they need much better communication with customers. The fact that the post office would not accept my packet due to what they said was missing documentation is concerning.


I have been trying for two days to reach their office by phone. At this point i want a refund. I am extremely frustrated and upset. I submitted my payment and information and took everything to the post office to finish the application. The post office would not accept it for several reasons. The first being that i did not have a letter of authorization. They explained that for a courier service like this a letter of authorization is required. They would not accept the packet without it. I attempted to call for clarification thinking i had missed it in the packet and could not get through. I waited on hold for over an hour on Monday and then again on Tuesday for over an hour. I chose to print off a standard letter of authorization and use that. I returned to the post office for a second appointment and was told a second time they would not accept the documents for a courier service because it was more than two weeks from my travel date. They would not proceed. End of story. I called again for clarification and could not get through.
I want a refund at this point. I can't tell if this is a scam or not but due to the lack of communication and absolute confusion on what paperwork is needed I have chosen to not use this service and make an appointment myself.

"DO NOT BUY FROM HERE"

DO NOT BUY FROM HERE. I ordered my passport in May and it’s still not here. I even paid extra to have it expedited! I’ve had to delay one trip already and I’ve tried to contact support numerous times. I’ve yet to speak to an actual person. I’ve waited hours on the phone to have no one answer. This is the worst business I’ve ever seen. I probably will have to cancel my trip in late July now since I don’t think it’s going to come by then. Do not do what I did.

"Works but could use better customer communication"

I am correcting my previous post. I paid for the 4 to 6 week expedited service. I received a notification from the postal service today that my passport is enroute to me. I haven't received a notification yet from Express Passport or state.gov site.

I'm giving this review 3 stars as they did manage to expedite service for my passport in 4 to 6 weeks but they never responded to any of my ticket requests generated through their website, it was more than an hour wait to talk to a representative, and they should not be using another business' address as their regional site address when that business is denying affiliation.

"No service; no call backs; no nothing"

Assuming passport services were delayed because of current employment, holiday and postal interruptions, I submitted my paperwork with expedited fees May 10th via FEDEX. On May 14th I received a text from you offices advising documents had been "submitted to the government for processing." And, then everything went silent! NADA! NOT A WORD from you! I wrote to Russell Varecha on June 17th (38 days later) requesting information and updates. NADA! NOT an acknowledgement or a word from him. Later that afternoon I was advised via email from Angela Cobanov that my passport had been "suspended" because it was missing a social security number. That was it! So much for service. I tried again AND again AND again to have someone in your offices help me through this process. Ultimately, I did finally get some direction from a Facebook person and after almost TWO months, 60 DAYS, and countless hours on telephone waiting lines received my passport. Two trips were cancelled and I never heard back from you. You were eager to take my money however once that was done ... is was sayonara! You are the WORST and I hope this helps others stay away from YOU! Sayonara!

"Unprofessional/Terrible Service"

Little to no information for what is needed or how the process works until you fork money over. There are no passport agents around with appointments inside of a month. I've been on hold for the better part of an hour, but they are allergic to their phones it seems. Needing a refund ASAP, but I doubt they possess the professionalism to correct the issues. Give literally anybody else your money.

"horrible reviews i will never use you"

horrible reviews i will never use you. good thing i checked