"This company is basically a money grab"

This company is basically a money grab. You don't need them to expedite your passport. You can do it all yourself through your local post office. They send you a bunch of paper work but leave out the fact you are supposed to have a release letter givingthem permissionto act on your behalf, a copy of your itinerary and can't process till 2 weeks before your trip to hand walk your application from your post office to fedex. The postmaster at my local PO said most people don't know the rules regarding a 3rd party representation. Save your money! YOU CAN DO IT!

"This website is a scam"

This website is a scam, there is no expedition. They start your process way after you sent out your information and already paid for everything. You're better off going to a local post office than this hoax of a website. Their customer service horrible cannot help you any way, they just sit their in silence thinking of ways of how to explain that they're "helping" you. Going to lose thousands of dollars on a trip, because express passport doesn't actually expedite anything.

"Has anyone been able to issue a refund…"

Has anyone been able to issue a refund I have been trying for the last week trying to get a hold of them and nothing how can I get my money back ?

"Do not under any circumstance use this…"

Do not under any circumstance use this service. On Dec 6, 2020 my husband submitted his paperwork in person for the expedited service for our upcoming trip Feb 24, 2021. It is now Feb 17,2021 and we do not have his passport. This situation is now very stressful as this was planned to be a family trip with others depending on us and has not been made any better by their customer service. There is zero culpability on their part and there is zero effort made to help us. You are better off dealing directly with the State Department as several members of the group had done that and received their passports in 3-4 weeks (understandably this is FAST), but they started their process AFTER we submitted my husbands paperwork to Express Passport. They were received 2 weeks and we still have no answers as to where my husband's passport is.

*Update 2/19: We called again today to see if there is any update on our situation and got yet again the same line of there is nothing they can do was delivered. We asked to speak to a supervisor as we are desperate for some help at this point. We submitted a request (which is how you request to speak to a supervisor) and 4 hours later no call has been returned. At this point it our assumption that this company is a scam.

"Be careful everybody"

Be careful everybody. This is a scam company. They are not an official government site. I was in a need to renew my passport and I went into this site without realizing the web address ending was .com not .gov as should say. As soon as I got in they made me filled some questions providing them my personal info such as my social security #, day of birth and so on and they charged me $163.00 for the process saying that they will email me and I’m still waiting but I did report it as well. Don’t fall in this scam.

"I want to start this off by saying I…"

I want to start this off by saying I never write reviews. I feel like I am being robbed by this company. So far they have not saved me anytime. When I originally signed up I thought the charge included the Government fee but, it does not. I have some questions on the process. I tried calling them and they said to call back during business hours but, they don't even say what the business hours are. I messaged them through the "portal" they made me sign up for and haven't heard a response in over 24 hours. I'm nervous as hell I will not be getting my passport on time after what I have dealt with so far and reading some of the other reviews on here. I will update this post once I get my passport and let you all know the outcome.

"This company is a scam"

This company is a scam. Their site says they will get your renewed passport back in four weeks. BS. 8 weeks later they still are not back. The federal gov site says it takes 10 to 12 weeks to get it back so these folks lie about the amount of time because they mail it to the passport office themselves and the passports get in line just like everyone else. don’t bother calling them as you are on hold for over 60 minutes and the person on the phone says there is nothing they can do and someone will call you back who never does. I did receive a email from someone who said they would send us a refund that of course never came

"What a joke this place is"

What a joke passport express is !!!
I order my kids passports back in June and was charged over $200.00 for each one and I still have even heard anything from them? I have called so many times I have left messages and then called again I have never received a call back or anything
I would never recommend this place to anyone ever such a joke

"Resolved long term dispute"

I want to thank Russell, the VP of marketing at Passportexpress who was able to research and help me resolve a long standing incomplete order that was charged to my credit card company.

"Awful!"

Awful!! It could not have been worse. I was diverted from the US Postal site unknowingly to Expresspassport. They CANNOT provide the services I needed because it had to be done in person. However, I did not get that information until I gave my CC information thinking it was for the US Post office. I immediately tried to cancel and requested to do so via email twice, tried calling ( no answer), and found no methods on their website. To this day , over two months later, no response from them to me. However, they are telling my CC company and BBB that I didn't use their appropriate cancelation form that they need to provide. They have never provided such a form so keeping my money for no service and no access to their form is a scam.

I have all my documents and will go to court!

So five days ago, I received a response with an apology and a claim they would out to me in another form. Five days... nothing...no email, no call, no snail mail.