"Scam??"

Filled out info online, had a few interactions over missing info. Now that I’ve sent all my info tho, I’m unable to get a response from them at all. I’m concerned now, that this is a scam from the start, hopefully the decent reviews aren’t fake too.....time will tell I guess


So I can’t reapond directly to their response, so I’ll add it here, and hopefully this still makes sense.
Imagine my surprise to NOT receive any communication either.....I get it that I’m theory, you have automated response, and individual representatives, which I’m not denying I’ve spoken to. My issue is now that I’ve provided all the additional information, that mind you was only “half populated” via the app(document pages) that the response has stopped completely, which is kind of nerve racking given that I’ve provided ALL my personal information. All I’m asking is for you to provide the services you outline PRIOR to providing information, as well as after the process is “complete”, and not just regurgitate what the website says, without ACTUALLY providing said communication

The rep was a Derek A, if that helps you out further....

"Absolute garbage"

Absolute garbage! I unknowingly filled out the application with the notion I was filling out a government issued passport renewal application (in a rush and embarrassingly not doing my due diligence, so this part was complete fault of my own). Minutes after filling out the paperwork I realized it was a third party service and cancelled immediately as I didn't require their assistance and the situation was thoroughly explained to them. They charged me $75 to essentially delete my sensitive information and cancel my application. There was no service whatsoever given to me and yet a charge of $75 remains- I assume this is the only way they make any money. Such a scam and I'm in complete disappointment and disbelief of this entire situation.

"Could not be more upset."

Could not be more upset with how the website is structured. It is literally structured to steal your money. The VERY FIRST thing you do is pay*** whether knowingly or unknowingly. Immediately asks for credit card information which seemed to be normal enough but it immediately charges your card and they even charge you another 75$ to cancel it. Super Trash organization, wouldn't wish it upon my worst enemy regardless of the situation.

"Nothing but good things to say!"

After realizing I needed to renew my passport 3 and a half weeks before my cruise, I found this company and I’m So glad I did! They were So helpful and communicated with me every step of the way.

"I am in awe of Express Passport"

I am in awe of Express Passport and the company's service. Monday I discovered my passport had expired and our international trip was to begin 12 days later. That day I used the company's website to download the application form, Tuesday I had the passport person at my USPS check the app, Tuesday morning I talked to your employee (I believe her name is Marie) and she was incredibly helpful. She was re-assuring, informative, extremely courteous. I downloaded the FedEx address from the email she sent, and got the package off to Philadelphia (from the middle of the country) on Tuesday afternoon. Marie had told me I should have the new passport no later than Monday, a week after my discovery. But, the passport arrived around suppertime today, only the fourth day after I sent the packet to the Philadelphia office. Wow! I definitely would give Express Passport my highest possible endorsement; it was a pleasure to work with a company that provides such effective and efficient service.

"Extraordinarily efficient and user…"

Extraordinarily efficient and user friendly!
I was updating my airline reservation info one week prior to a European departure when I discovered that my passport had expired 7 months prior.
I purchased the Express Passport one-day service and had a new passport in 48 hours, delivered to my residence by FedEX Express First Overnight.
The phone interview was especially important because my printer did not print some of the important numbers on the online US State Dept. application (which I did not realize). The interviewer guided me through every step of the application process to ensure success.
S.A. B. MD

"Exceptional service!"

The customer service I received was very courteous and extremely professional. My passport arrived as promised! I will recommend your company to family and friends. Thank you!

"Express Passport was the best!"

They made it fast and easy. I had questions, I just had to call, they always answered, and helped me with whatever problem I was having. I’m really glad I used them.

"It was well worth it to take the stress…"

It was well worth it to take the stress and hassle out of a last minute change of plans. The service was well worth it.

"Was extremely satisfied with the…"

Was extremely satisfied with the service & all help received filling out necessary paperwork so I could go on my trip with my family. Awesome.