"A SCAM"

I Was forced to file a complaint with the gendarmerie for fraud following my purchase.
The box is incompatible with my engine.
All tests and instructions were followed.
After 2 cases changed, I asked for a refund.
They sent me back a third.
I had someone from customer service explain to me that they didn't care about my problem, that I didn't have to return them and that I could go and file a complaint.
TO FIRE, THEY ARE SCAMS !!
And following this review, know that RACECHIP will contact Trustpilot to let them know that I am not a customer so that my review is not published.
Unfortunately for them, I kept all the credentials and Trustpilot and a completely neutral and objective site.
I hope you don’t make the same mistake I did.

"Support team working to correct the situation"

Update November 3 2021: Since posting on TrustPilot, Racechip service team have since reached out to me and apologized for their misunderstanding, they seem to be genuinely interested in rectifying the situation, and have said they will do the reprograming for zero cost, in line with what was included in my initial purchase.

I have paid for shipping of the cable harness for my new vehicle (waiting for delivery) and they have emailed me instructions on how to re-flash my Racechip OTA so the SW is correct - so things are getting back on track!

In this update I changed my rating from one to two stars - once I receive the cable and the racechip is installed and working in my new car, I will revisit Trustpilot and update the review with a new rating.

I believe the support team are now genuinely trying to correct the situation, however it is disappointing that support only came after I wrote a passionate review on trust pilot. Regardless, hoping it is smooth sailing from here! I will update the review on TrustPilot again once the Racechip is up and running in my new car.


Original Situation prior to posting on Trustpilot (October 2021):

I purchased the race chip GTS + App on sale approximately 12 /15 months ago.

Included in the purchase of this product is a free re-program of the race chip, if I were to change vehicles in the first two years.

I have changed vehicles, and contacted them for a re-program and they are trying to charge me €145 for a reprogram, referring me to section 10 of their terms and conditions.

In section 10 of their Terms and conditions (below) it directly refers to product price (Not purchase price) and the product price of the GTS + APP is identical for the vehicle I purchased it for originally, and the new vehicle I would like it reprogrammed for.

Basically the support member I had been dealing was trying to penalize me for purchasing a product that was on promotion from them.

(For reference, their T&C and information on free reprogramming on their website is below)

10.5 If the product price for the car for which the purchased product is to be reprogrammed is higher than for the car for which the product was previously configured, a charge will be incurred which is equivalent to the difference in price and is additional to the charge for the reprogramming itself.

FAQ
We offer this option up to 24 months after purchasing our RaceChip GTS and GTS Black. With RaceChip GTS or GTS Black the first reprogramming is included as a part of the purchase package and so is free of charge.(1)

For a reprogramming, the hardware must still be in a fully functioning condition.

Delivery costs will be invoiced on a case by case basis.

(1) If the price of the product for your new car is higher than for the car for which it was previously configured, an additional charge equivalent to the price difference will be incurred (even if the re-programming itself is free of charge). For more information on reprogramming, please see our GTC.

"A must have for Porsche Cayenne!"

A must have for Porsche Cayenne!

"2014 Toyota Prado"

There is no doubt having installed both the Race Chip and Race Chip XLR in my 2014 Toyota Prado that the new level of responsiveness in acceleration off the line, kick down on the highway and a far more enjoyable drive, including the same or better fuel economy says that I made the right decision in purchasing GTS Race Chip and XLR.

"Excellent product"

Excellent product. Does what it is expected. The costumer support is also excellent, as usual.

"Goede service"

Goede service! Racechip gelevert gekregen en de auto deed het er niet mee.
Gebelt en blijkt dat ik de verkeerde kabelboom gekregen had en ze hebben direct de juiste verzonden!
De auto loopt geweldig!

"Its ok"

Its ok, but I expected a bit more sensation for 48 hp, but until 100 km/h it feels the diference.

"Top communication"

Top communication, fast delivery and very good support. Thanks!

"My car is better different"

My car is better different, and more faster

"Very short delivery time after…"

Very short delivery time after shopping. Quite easy installation, altough assembly manual had the B-section in twice and the C section was missing. But after all I'm happy as the increased acceleration is worth the money.