"The genuine love "

I rated you guys uh 4 star because I really like what you guys do with the watches I really do...but I haven't bought any of the latest watches because they have lab created diamonds and I don't like created diamonds I like the real deal joints all the ones I got from you guys have the real deal diamonds on or in them...so please 🙏 guy go back to genuine diamonds please...I like you guys for the genuine stuff not created stuff....(AND PLEASE PLEASE PLEASE MAKE A ALL BLACK RESERVE WATCH WITH THE GENUINE DIAMONDS IN IT I WILL BUY THAT ONE IF IT HAVE THE GENUINE DIAMONDS IN IT....I LOVE YOU GUYS/LADYS TO LOLL...I JUST NEED THE GENUINE STUFF PLEASE....THANK YOU FOR THE NICE PEACES JBW CREATE)...✌️

"Toppie"

Ola.
The Firtst contact with JBW for repair was perfect. Professional answer Top
Send the watch and get feedback incl cost Top
JBW repair the watch. Service and contact me for shipping adres
JBW sent the watch back to me

Service . Top 100%
Thanks Ron from the Netherlands

"I give my experience 100"

I give my experience! 💯
My daughter gifted me the beautiful! gold bracelet for Mothers Day. Unfortunately the spring gave away. I sent an email to JBW about my issue and they responded the next day!
Apologize and then said a repair was not needed because they will send me a new bracelet! WOW! I was speechless! Forever grateful because the bracelet means a lot to me and I would like to cherish it forever. Thank you! So much JBW for making me a very Happy person ☺️

I will tell everyone I no about your wonderful service and collection of beautiful jewelry.

Thank you!

"I absolutely love this company"

I absolutely love this company. Their watches are top notch, the highest quality and well worth the price.
But above all, their customer service is outstanding. Each time I needed something, I would reach out and a real person would respond to me. So sick and tired of AI customer service. It’s refreshing to communicate with humans instead.
Anyway, I highly recommend this company and their products. I am customer for life.

Thank You!

"The people/person that helped me with…"

The people/person that helped me with my watch repair were very nice and treated me with care. JBW is the best for customer service which keeps me coming back.

"Customer Service was great"

The watch was a gift but it was too small for my wrist. KBW offered to repair and return the watch without and fee.

"Phenomenal customer service!"

I had an issue with a timepiece I purchased but when I emailed their support team I had no idea how good I would be treated, how fast, efficient and cooperative they would be in accommodating me. By far some of the best customer support I've experienced in a long while. This company has definitely set the bar for phenomenal customer service/support!

"I bought a watch about a year and a…"

I bought a watch about a year and a half ago. It came with a bangle bracelet that I wear every single day. It finally broke probably due to me wearing it every day. I contacted JBW about this and with a super quick response, they offered to send me a new one! No questions asked. This is a good company with quality products. Thank you JBW, customer for life you have beautiful watches and bracelets

"bad experience with spare parts"

bad experience with spare parts. despite the original purchase receipt. no more response. silicone strap broken off.
They dont send me the part. No response.
Never buy the watches anymore.

"Excellent Customer service"

I have just experienced my best ever purchase of a high end watch from JJB Watches, the process was very smooth and easy. I would certainly recommend this company and know that if I decide to purchase another watch I will check what JJB have available.