"Excellent Service"

Excellent Service - Thank You

"Beware of ‘£40 policy fee’ included in premium."

Whilst the premium was v.competitive it wasn’t until I had paid that the documents stated that there was an ‘autonet policy fee of £40 (non refundable)’ included in the premium. I had checked the insurance details before purchase but this element had escaped my notice. I want to cancel because I feel this practice is underhand. The telephone operatives appear well versed in their defence of the fee although they are polite. Nevertheless I asked for a complaint to be raised. I cancelled the policy (which hadn’t even started) on principal even though this may cost me £40 but I feel I’ve been had and have no faith in the company should I need to make a claim. The fee should be stated much more clearly at the start of the online process.

"Quick and simple to renew insurance…"

Quick and simple to renew insurance over the phone staff helpful and friendly it’s nice to actually speak to a human and not a robot

"The process was straightforward and…"

The process was straightforward and transparent.

"Great communications and prices with a…"

Great communications and prices with a great value for the money thank you

"Good price renewal and good service"

Good price renewal and good service

"Good experience "

Very competitive quote.
Quick telephone response.
Polite and helpful advisor.
Easy and straightforward to arrange my car insurance.

"The people were very friendly and…"

The people were very friendly and helpful.

"Lowest price car insurance "

Never heard of them before, gave the lowest quote for car insurance. Included the things I needed in the price, no costly add ons and didn’t include things I didn’t need like breakdown etc only downside price expired within 3 hours, so had to purchase 20 days before start date of policy

"You did not advise me upfront of your registration fee"

You did not advise me upfront, that there would be a £40 "registration fee? Therefore the cost of £414 you stated was deliberately misleading, Thus the final price ended up at £462 approx. This is Sharp Practice,
Your telephone rerouting system was also far too lengthy and labourious. It needs simplified. I ended up speaking to your agent in South Africa, where, as a first time customer, I would have thought that a UK agent would initially deal with my payment query,