"What a wonderfull warm friendly estate…"

What a wonderfull warm friendly estate agents to use.
These ladies at the Castleford branch could not do enough for us chasing solictors and vendors etc.
Nothing was too much of a problem for them.
Grateful for all their support. Without them we would have struggled with the fact that we didn’t get support and advise from purple bricks. Who take your money and run from day one.

"Rented from them for 7 plus years"

Rented from them for 7 plus years , only contacted when I really had to but do not recommend everything’s generally a struggle , or half fixed .
However last straw boiler broke , no heating water to be told to sort it myself … When I went to the office I was told “ it’s not even that cold “ eventually got it back on left with a leak ,
I feel like because the area is so in demand they don’t really care as they know they can just get someone else in .
Kindness goes along way !

"Disappointing service for tenants"

I have rented a property through Richard Kendall for nearly two years in which the majority of the service received has been unacceptable. The way in which I have been spoken to via telephone with the majority of staff (not all) , or emailed has been shocking.
I moved into the property during the start of the pandemic in which initially Richard Kendall would respond to concerns or issues that had arisen. This included the discovering the boiler leaked, the oven not working and the hob been broken when I moved in. However, this changed throughout the tenancy and instead I was subject to a complete disregard as a tenant. A few examples include:
- the cellar leaked considerably during a time when there was a lot of rainfall so I informed Richard Kendall of this. At the start of my tenancy there was a lot of rubbish, and smashed glass down there which they said they would remove when the tips opened again. I was informed as a conclusion by Richard Kendall that cellars do leak (which they certainly shouldn’t), and that I should have continued to remind them to get rid of the rubbish in the cellar (I had already phoned previously regarding this). I spoke to the manager regarding this incident as I was spoken to very rudely by the staff member.
- Damp also started to become apparent only in the main bedroom which indicated a leak on the outside. I was informed by a staff member as it was the weekend the landlord wouldn’t be likely to get anybody to visit until next week as it is ‘double pay’ for landlords. The landlord later phoned me off his own accord stating Richard Kendall had told him I was annoyed at him (which I had never said) but we have always had a good rapport and informed me he had not stipulated this to Richard Kendall. I also received an email blaming the damp on BREATHING in the property!
- I phoned Richard Kendall on one occasion and they began by stating I was the one who had come into the office abruptly regarding the boiler. I told them this was not me to which they replied the worker has put it on the wrong notes and it’s for next door tenants instead! Not only is this unprofessional in my opinion, but also a breach of the Data Protection Act as I should not be made aware of my neighbours tenancy issues.
- When moving out, we had to gather confirmation from Richard Kendall via a website to state I was a tenant. My new letting agent explained they were just awaiting on this as all other checks had been completed then we could sign. I phoned Richard Kendall regarding this to check if they have the email as needing this to sign. The staff member response ‘we don’t just drop everything you know’ and further stated the specific website take ages to respond to them but when they need something it has to be done right away. Again, customer service being unprofessional.

I have given Richard Kendall 2 stars as when I was informed the property was going to be sold, I had correspondence with Mandy who was genuinely nice towards myself. Despite the horrendous treatment from the majority of Richard Kendall staff, I continued to help as much as I could such as undertaking viewings so staff members didn’t have to take time out to do so. I even said to Richard Kendall to book them in for my first day of annual leave at any time which allowed 6 different viewings to take place.
To end with, whilst Richard Kendall have since apologised for this - which I should add was only when I raised the incident to the manager of the firm . When moving out of the property, I heard voices in my living room. Richard Kendal had given one of their admin employees the keys to my rented property to look around with her son! I was on my own, and in shock that someone had entered my house. Whilst the two strangers apologised and I allowed them to look around (more so as I didn’t know how to react), it points out again the downfalls of Richard Kendall. This was a breach of my tenancy rights further and the excuse stipulated by the partner of the firm was that the notes had not been read which outlined the property was still in tenancy with myself. This further breached my content insurance, and would have been void if something would have been taken. Mandy did apologise for this error, and whilst I appreciate this as Mandy has been welcoming in discussions, the combination of this incident with the rest was too much.

A company that should be vastly ashamed of their treatment towards tenants.

"Richard Kendall Estate Agents sold my…"

Richard Kendall Estate Agents sold my property quickly and for a very good price and I would recommend them to anyone. I live 200 miles away from Wakefield but they made the process quick, simple and painless. They quickly marketed the property, arranged viewings and nothing was too much trouble for them. They kept me up to date with developments and forwarded offers quickly. If a buyer wanted a second viewing they sorted it quickly. They responded very quickly to emails and phone calls and kept me in the loop and updated. In two weeks there were about 10 viewings and 3 offers. As the buyer who eventually bought the property was renting close by I arranged with the buyer and Kendalls another visit so we could liase about what furniture and fittings the buyer would like to be left in the property - again - no problem Kendalls went back to the property and liased with the buyer about what furniture would be left in there. The comany also valued the property considerably higher than the other companies which looked at it and achieved a price way above those other company's valuations. Richard Kendall was recommended to me by a family friend and I am so glad I chose them and have no hesitation in recommending them as an estate agent.

"I received the paperwork needed but had…"

I received the paperwork needed but had numerous problems with the property and was told they weren't resolved as they could not gain access which is a lie...the only time access was denied was if I was not in at the time or due to covid......the tenancy agreement was also changed without my knowledge

"Great estate agents and made me feel at…"

Great estate agents and made me feel at ease as I was a first time renter. Great communication and supported me through all the process. Thanks again Amy :)

"I sold my property through their…"

I sold my property through their Wakefield branch and Joanne and Amanda were fabulous. Very supportive and always up-to-date with information. Extremely helpful. I would highly recommend.

"Positive experience"

Positive experience selling with Richard Kendall. Professional and responsive. Kept us fully informed throughout the selling process. Would recommend.

"Do not rent via this agent"

I totally agree with other renters providing feedback - do not use Richard Kendal if you are a renter.
I was also told that the rental agreement would be for 6 months but it would be extended once they were aware I paid my rent every month. Having moved in because I was given notice from another landlord who needed to sell that property I was not impressed that 3 months into the lease I was informed that the landlord had decided to sell the property- no reason given. The state of the house was horrendous, there was so much work needed doing it was no surprise the landlord decided to sell rather than fix up the house. The mould and damp had such an effect on our lives, my daughter ended up seriously ill and the cat died due to breathing in the horrendous damp that was left when the previous tenants moved out. I frequently asked for issues to be resolved, the maintenance man (from RK) would turn up with less than the required 24 hours notice, the landlords contractors turned up with no notice. When I complained I was informed that landlords can do what they want and renters have no say (but was informed in slightly different words).
Being informed I was going to be evicted and taken to court was a disgusting way to treat renters who have paid full rent and improved a property, even though I informed RK when I would be moving out.
Do not believe any communication from the staff at Richard Kendall. They lie and then become defensive and bully you. Even after I explained that their behaviour left me feeling suicidal they continued lying and bullying and even said that by making complaints I was making the staff mentally ill!!!
Having seen the reviews on this site I am quite aware that RK will respond in a negative way.
RK did not respond to the request from the TDS asking for my deposit to be released- no mention that they were deducting funds because I had left the house in a mess or not paid the rent - just nothing. Over a month I had to wait for the full deposit to be returned to me. Because they the landlords went to court to have me evicted I have had to wait over a month after moving out to hear that the court has dismissed the hearing and I have no fees to pay, even though they requested that I pay the fees.
All I will say is if you want to rent go elsewhere.
If you do rent through RK know your rights, Human Rights Act, Housing Laws, who your MP is and how to contact the various Ombudsman teams, and when it comes to leaving ensure you have evidence of everything to show to the court and TDS- it certainly helped me as I provided the proof to the court and TDS to show how bad RK are as a letting agent.

"Great service at RK Ossett branch"

Purchased our first house through them and couldn’t fault the service we received. We are currently in the process of selling another house. Mandy is super efficient in her field, she is clear in her communication with us.
We would not hesitate to recommend her to others who are looking to buy or sell a property.
She is a credit to your company.