"Great service"

Great service, keeping us up to date every stage and confirming everything by email.

"Sold our old house and bought our new…"

Sold our old house and bought our new one through Richard kendalls about 2 years ago, I couldn't thank them enough I basically sat back and let them get on with it, all the staff were so helpful, special mention to mandy at the ossett branch I was kept upto date and she/they did all they could to prevent us losing our dream home. So much so I listed my late father's house with them, again a stress free experience, from the initial valuation by Danny to the brochure and advertising I can't recommend them enough

"Excellent"

Excellent, personalised and considered service from start to finish of our sale and purchase! The valuers came promptly and valued our property fairly, the images of the house were of a high standard, the house was on the market quickly and the RK sales team were professionally on top of viewings and negotiations! We found the whole process to be very positive and we would definitely use again!! 5* service

"Shambolic at best"

Booked a viewing for Sunday 16th Jan at 3pm for an appartment in Normanton. Got a call to ask if we could delay it to 3-15, no problem. We arrived on time & met who we thought was the estate agent. There was someone else there to view the property at 3-15 so the rep from Richard Kendall thought it a good idea to combine both into one viewing. Once we pointed out that we were not prepared to do this we eventually managed to sort things out. Then he couldn't find the appartment until we pointed it out to him that it was infact a ground floor appartment. Once inside i asked a question re the property, he couldn't answer as he was only the designated key holder & not an estate agent, not his fault. Any questions would have to be answered the following day by the office where i made the appointment. It also appears they only give you a 15 minute window to view the property. When the lady from the estate agents rang me the following day for feedback she was very nice & apologised but i'm afraid the damage was already done.

"Terrible communication"

Looked at a house on a Tuesday then arranged a second viewing for the Saturday but never got confirmation so rang them just before we were setting off for the viewing to check and they said the house was sold we forgot to tell you. Thanks for nearly letting us travel 20 miles for something we couldn’t view, first time buyers but won’t be looking at any more homes they are involved with.

The property was on Lindsay Avenue in Wakefield.

The phone call was on Wednesday when I arranged the second viewing and apologies, forgot wasn’t the words they used but there was no inbound call to me to “advise that the property had been sold” and if you had contacted someone to cancel a viewing wouldn’t you leave a voicemail? Or attempt to call them again? So what I am saying is you forgot to call me, it’s nice if someone accepts responsibility rather than pretending they rang someone….

"Absolutely shocking service from…"

Absolutely shocking service from Richard Kendalls in Horbury, we rented from them for 2 years and we have just handed back the keys. They will try to make your life as difficult as possible for tenants. When we raised issues with the landlord just showing up when he liked and sending dodgy "workmen" around we got told that we are not their clients but the landlord is their client and would not do anything about it.

We also had an issue where the alarm system stopped working last Christmas and it was still not fixed when we left, usually this sort of thing would not concern me but when we have my baby in the house its pretty appalling, when we chased this with Richard Kendall they didn't seemed concerned for our welfare and didn't chase this with the landlord.

Overall don't go with them they are not concerned over tenants safety or issues but just what the landlord wants.

"If I could give a zero"

If I could give a zero, I would. The treatment of tenants which were new to renting I might add was atrocious. Not only were they unprofessional in the way that they spoke to us, but they also accused us on numerous occasions of lying about things that they had said. We’ve just left the property and they’re now demanding money for things that we did not damage. Utterly disgusting and Would 100% NOT recommend.

"Awful Communication"

Renters beware! Some of these negative reviews are true. Renting with Richard Kendall was an awful experience.

As a first timer renting an actual property, Richard Kendall did a terrible job at making it a smooth process. The biggest issue I had was the lack of communication between myself and the Horbury office. When I tried to request an earlier move out date, I was told completely different information by members of the team that added to the pressure and stress of moving house.

Basic communication such as calling the Horbury office to get an alarm battery fixed or move our payment date was tedious and took time out of my busy schedule.

We was forcefully moved in to the property early just before Christmas 2020 (Wonderful time to rush us into a property lol) and lied to, that apparently the property had "People interested in it". We moved in with the idea from Richard Kendall that we was going to be renting the property for longer then we actually did. Fair enough the landlord wanted to sell the property but Richard Kendall should have notified us of this before we signed the contract. Again, another communication error from the team at the Horbury office. Not only did I find out we had to vacate the property in 6 months but I was pitched to on the same phone call asking if I'd like to buy the property which was even more degrading.

We have raised our concerns over the terrible service and communication but nothing improved.

A few week's prior to leaving, a member came to take pictures of the property the was renting and they had no idea we was moving out.

If you're looking to rent from Richard Kendall, I strongly advice you look elsewhere and save you time, money and stress dealing with the unprofessionalism. They're helpful in the beginning but once you sign the tenancy agreement it's a whole different experience.

I rented a HMO studio apartment from a different agency prior to renting with RK and in comparison, the quality of service here is awful.

The only redeeming quality is the house we rented was nice and when we did raise our issues with one of the members (Lucy, I think her name was) She actually cared about our experience.

"Great Service!"

First time buyers and wasn’t really sure what the process was but Mandy couldn’t of helped more, she was so supportive, happy, polite and kept us updated every step of the way. Real thanks to her and highly recommend Richard Kendall.

"Very poor service"

Let me share my experience in dealing with Richard kendal and Catherine.
We cancelled over agreement with Richard kendall and received a phone call from Catherine and i was told we can't advertise over property with any other company and if we decide to sell over property we be liable to pay Richard kendal selling fee.
After reading contract it was clear enough to see she Lined and trying to bully us.
After sending few emails we had no reply and been told she is not available to take my phone calls.
Very very disappointed in Richard kendal and advice i was given.
Do not trust this company and never again we will deal with Catherine and Richard kendall.
The will under value your property to get a quick sell and charge the fees.