"Anyone else but these!"

Where to start... My family and I viewed a house that we wished to buy through this estate agent, we viewed it twice and liked it. We immediately got ourselves a mortgage approval and had an offer (almost the asking price) accepted straight away. We instructed this estate agent to then sell our house.
We were responsible for all but one of the many viewings we had, simply because Richard Kendall estate agents "didn't have time or availability" to show people around. This meant time off work and cancelling evening and weekend plans to accommodate.
After a few weeks, we received a call to tell us that we have had an offer (which was a reasonable one) but they had since sold the house that we were intended to buy.
When I asked Amanda Dyson how this had happened without our knowledge she immediately claimed that they had not withheld this information from us and it was merely a coincidence - a strange response given that I had never suggested this in the first place.
It seems that we were expected to "just move somewhere else" by these people.
I'll leave the reader to decide whether this was a coincidence or, as Amanda herself suggested - something else a little more sneaky.
I was then told that we could put in a higher offer to win back the house - DURING THE SAME CALL I was then (in an obnoxious and arrogant tone of voice) told that we "wouldn't be in a position to proceed" anyway because they didn't know what position the new buyer would be in.
Once this call ended we then received an email informing us that nobody was actually buying our house?!
We have been very keen in both buying and selling through Amanda & Nikki at Richard Kendall but the way we have been treated through this journey has been shocking.
In my experience they are unprofessional, rude and arrogant. Very disappointing.

"absolutely brilliant"

I simply cannot fault the Pontefract office at all, Lisa Wood in particular. It's been a difficult sale to say the least, and they have been amazing! Always helpful, cheerful and reassuring.

I'd definitely use Richard Kendall again.